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Customer Service Representative

3 weeks ago

Greater Sudbury, Canada Northern Security Full time

Northern Security is an innovative, customer-oriented leader in locksmithing, key cutting and security systems. Northern Security continues to grow and expand and is looking for a conscientious and customer focused Customer Service Representative to join the team.

Responsibilities include, but not limited to:

- Open/close storefront
- Greet customers, answer technical questions and recommend products
- Answer customer calls
- Confirm customer address and contact info
- Complete service orders
- Generate invoices
- Mark invoices as paid in the system
- Inform customers of job completion
- Assist technicians as required
- Create work orders for shop work
- Calibrate and adjust shop key machines
- Cut and stamp keys
- Clean key machines
- Clean and service safe combinations
- Drill open safes as required
- Deliver safes as required
- Pick locks
- Program auto keys and remotes
- Rekey locks to new or existing keys
- Rekey new hardware to new or existing keys
- Remove broken keys
- Input change key and door assignments
- Install auto dialer
- Monitor inventory levels
- Participate in year end inventory
- Clean storefront/shop as required (load/empty dishwasher, empty trash/recycling, dust, organize, manage storefront clean up)
- Ensure customer confidentiality
- Stock shelves and hooks
- Running errands as required
- Providing excellent customer service
- Other duties as required

**Requirements**:

- Valid G2 Ontario Driver’s Licence is an asset
- Clean Criminal Record
- Flexible to work various shifts including days, evenings, and weekends, if needed.
- Available to work 40 hours per week, with the potential for overtime hours, if needed.

Skills and Qualifications:

- Strong customer service skills
- Computer software skills (Microsoft Word, Excel, Outlook)
- Proficiency in accounting software
- Excellent communication skills (written and verbal)
- Good decision making skills
- Exceptional organizational and time management skills
- Problem-solving and research skills
- Ability to work with little supervision
- Bilingualism an asset

**Benefits**:

- Competitive Wage
- Benefits (medical, dental, vision, life insurance)
- Paid Sick Days
- Training Program (learn new skills in our industry)
- Great opportunities for advancement

Northern Security is a family-owned-and-operated company that started as a locksmith providing customers with mobile services. As our customer base grew, we opened our first store in Sudbury, ON. Today, we serve a broad range of clients across Northern Ontario.

Northern Security is strongly committed to inclusion and diversity within its community and welcomes all applicants.

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)