Customer Service Representative

7 days ago


Calgary, Canada Rundle Bike Full time

Customer Service Representative, Bike Sales & Support (Calgary Location)

**Job Type**: Seasonal (April 1 to October 30)

Hours: 5 days per week, 7 hours per day (11 am to 6pm, weekends required; 2 weekdays off)

Compensation: $20 per hour + commission (based on bike sales)

Key Responsibilities:
Sales & Customer Support:
Greet customers, understand their needs, and recommend the best bikes/e-bikes.

Drive sales by effectively showcasing bike features and benefits.

Process sales transactions and provide after-sales support.

Customer Engagement & Communication:
Manage and update social media platforms with promotions, new arrivals, and customer engagement content.

Website & Online Store Maintenance:
Assist with updating product listings, descriptions, and images on the online store.

Process online orders, ensuring timely fulfillment and customer communication.

Bike Assembly & Maintenance:
Assemble new bikes and e-bikes for display and sale.

Perform basic bike repairs, tune-ups, and maintenance as needed.

Qualifications & Skills:
Sales experience (preferably in retail or bike sales); strong ability to close deals.

Passion for cycling with a good understanding of bikes, e-bikes, and their components.

Ability to perform basic bike assembly, repairs, and maintenance.

Strong customer service skills '“ friendly, approachable, and helpful.

Comfortable managing social media accounts and assisting with website updates.

Ability to process and fulfill online orders efficiently.

Ability to work independently and proactively in a retail environment.

Pay: From $20.00 per hour

Expected hours: 35 per week

Additional pay:

- Commission pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-04-01



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