Evening Restaurant Manager

Reporting to the Director of Food & Beverage, the Evening Restaurant Manager is responsible for coordinating, supervising and directing all aspects of PeakFine Restaurant, In-Room Dining and Banquet operations during the evening. Areas of responsibility will include meeting the requirements of dinner service, evening room service, banquets and staff.

**Job Duties**
- Maintain constant communication with the Morning Restaurant Manager to ensure smooth overall operation
- Work very closely with the Morning Restaurant Manager to ensure that both teams are functioning effectively and cohesively
- Liaise with customers and Events team regarding special functions
- Ensure that the F&B outlets are maintained impeccably that tables are set correctly
- Coordinate dinner service to ensure a smooth and efficient flow while maintaining a high level of guest service
- Ensure that back of house areas are clean and organized at all times
- Ensure that inventory is accurately entered, counted regularly and discrepancies are promptly investigated and reported
- Ensure that stations have their correct materials in place
- Ensure that faults and defects are reported to Maintenance and acted on appropriately without delay
- Maintain high standards of morale and personal appearance of all staff
- Ensure that all staff are always correctly and smartly dressed, that they offer professional and courteous service to guests
- Ensure that room service orders are executed promptly and that they comply with required standards and that they are picked up once complete
- Ensure fair and equitable discipline, in compliance with regulations
- Ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standard
- Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions
- Ensure regular reviews of all required stock and operating equipment at specified intervals
- Ensure that operating equipment is used properly and not abused, e.g. proper cloths used for cleaning
- Ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information
- Hold regular on-the-job training sessions to ensure that staff can perform their duties correctly
- Attend to customer complaints in a timely fashion
- Ensure that reports and administration requirements are submitted in a timely fashion
- Create and monitor schedule, ensuring that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
- Hold regular performance appraisals with staff, identifying areas for development and training needs and ensuring that this training is completed
- Ensure the use of fair and consistent discipline for all employees
- Circulate through the restaurant and make an active presence during service
- Communicate regularly with staff and guests alike during service
- Table touches
- Any other duties as required/assigned

**Requirements**:

- Previous experience in a management capacity
- Previous Food & Beverage experience
- Experience in all aspects of customer service and people management
- Demonstrated ability to lead and direct a team
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Ability to examine and re-engineer food and beverage operations, form new policies, and develop and implement new strategies
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Good training, coaching, and mentoring skills are essential
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
- Ability to coordinate and organize meetings, exhibits, and other events

**Perks & Benefits**

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Extended health benefits which come at no cost to you
- Monthly gas cards
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

**Working Conditions**
- Must be able to work weekends and evenings
- Manual dexterity required to use desktop computer an