Medical Office Assistant

**About Us**:Indigo Health Clinic is an independently run, specialty health clinic located in central New Westminster. We are a progressive, modern workplace with both top notch people and equipment. At Indigo, you have all the tools and support you need to effectively care for both our patients and our staff. We are a very busy clinic and there is always something new for you to learn here. We are a tight-knit group and we’re excited to meet you

**About You**:You are a hard worker that takes pride in your position. You are a reliable, dependable and invaluable to your team. You get enjoyment when patients say, “thank you for listening”. Even though you may not know the answer, your curiosity and ability to see things from the perspective of others allows you to ask all the right questions. Your professionalism makes you a pro at building trusted relationships with patients, physicians, nurse practitioners, and allied health professionals.

**About the Opportunity**:As an integral member of a multidisciplinary team, the Medical Office Assistant is a permanent, full-time position. Hours of work are typically 9am-5pm, Monday - Friday. We offer close proximity to transit.

**Responsibilities**:
In-person receptionist duties for the health clinic including:

- Greet and welcome patients, guests and business representatives; determine their needs and put them in contact with appropriate staff.
- Receive incoming calls and answer routine inquiries;
- Monitor and manage the general tidiness of the waiting room and clinic rooms
- Attend to patient in the waiting room by listening, supporting, and making them feel welcome.

Manage clinic intake and bookings including:

- Provide intake services to new patients, by determining their need or directing them to the appropriate clinician.
- Build positive relationships with patients, in support of good health outcomes.
- Provide assistance with patients intake documentation.
- Direct and schedule appointments with an appropriate member of the health care team including recall and/or follow up.
- Manage electronic patient files.

Medical support as requested, including:

- Schedule and coordinate testing such as ultrasound, specialist, and/or liase with the pharmacy.
- Clerical support services for all members of the Health Care Team
- Facilitate smooth operation of reception and related areas of office.
- Provide administrative support to Health Care Team, including: reports, letters, and notices, scanning, mail.
- File patient history/treatment records in a manner that allows for easy location and fast retrieval. Archive files.
- Enters patient data into EMR Plexia.
- When requested, assist with physician dictations

Medical supply management, including:

- Inventory control and ordering of consumable medical supplies, stocking of rooms
- Sterilizing equipment

Office supply management, including;
- Manage an inventory control system, including ordering and shelving supplies.

**Skills, Knowledge, and Abilities Required**:

- Medical Office Assistant Diploma
- Commitment to patient centered care
- Commitment to working collaboratively within a team-based environment
- Knowledge of medical terminology
- Knowledge of Electronic Medical Record Systems, in particular Plexia
- Computer skills including familiarity with MS Office Suite
- Excellent communication skills - verbal and written
- Resourceful - especially when it comes to problem solving
- Well-organized and efficient filing skills
- Impeccable time-management skills
- Ability to work effectively in a fast paced environment
- Ability to accurately type 50 wpm
- Ability to use typical office equipment including fax machines, telephone switchboards and computers

**Job Types**: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Medical Office Assistant: 2 years (required)

Work Location: In person