Automotive Service Appointment Coordinator

1 day ago

London, Canada Lexus of London Full time

**Lexus of London is looking for a Automotive Service Customer Service Representative to join our growing team**

Looking for a dynamic and customer-focused individual to join our team as an Automotive Service Customer Service Representative

**Job Summary**:
As our Automotive Service Customer Service Representative, you will be the face of our business, providing exceptional customer service and support to our valued clients. You will be responsible for ensuring that all customer inquiries, concerns, and requests are promptly and professionally addressed, while maintaining a positive and friendly demeanor at all times.

**Responsibilities**:

- Answering incoming phone calls
- Scheduling service appointments
- Providing detailed information about our automotive services and products.
- Updating customer accounts, processing payments, and following up with customers after their service appointments to ensure their complete satisfaction.

**Qualifications**:

- Minimum of 1 year of experience in a customer service or sales role, preferably in the automotive industry.
- Possess excellent communication skills, both verbal and written
- Have the ability to work independently and as part of a team.
- Comfortable using basic computer software and be able to learn and use our proprietary customer service software.

**Perks**:

- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Proactive and knowledgeable management
- Generous employee discounts

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- automotive: 1 year (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

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