Bdc Coordinator, Leavens Mazda

3 days ago

London, Canada Leavens Mazda Full time

**BDC Appointment Coordinator - Leavens Mazda**: - London, Ontario_ - Full-Time | Permanent_ **About Us**: Leavens Mazda, part of the Leavens Automotive Group, is committed to delivering exceptional customer experiences and high-quality automotive service. We're currently seeking a proactive, customer-focused **BDC Appointment Coordinator** to join our Service Department. **Position Overview**: As a BDC Appointment Coordinator, you'll be the first point of contact for our service customers. Reporting to the Service Manager, you'll schedule appointments, handle inbound and outbound communications, and help ensure every customer interaction aligns with our "Customer First" philosophy. ***What You'll Do**: - Handle inbound service inquiries and follow up with appointment reminders - Check warranty coverage and identify open recalls - Recommend services and promote routine vehicle maintenance - Contact lapsed customers to generate new business - Keep customer records updated in our database - Support Service Advisors by relaying appointment details and customer feedback - Coordinate rental car services when needed - Schedule initial service for newly sold vehicles - Maintain confidentiality and uphold dealership standards ***What We're Looking For**: - High school diploma or GED (post-secondary education is an asset) - 2+ years of customer service experience (automotive industry preferred) - Strong communication skills - verbal and written - Comfortable with Microsoft Office (Word, Excel, Outlook) - Well-organized and detail-oriented - Familiarity with automotive terms is a plus - Team-oriented with a positive, professional attitude **Why Join Leavens Mazda?**: - Fun and supportive team environment - Competitive compensation package including benefits and RRSP matching - Opportunities for growth within the Leavens Automotive Group - Work with a reputable brand and established dealership - Learn more about working with the Leavens Auto Group:_ Watch our video **We thank all applicants for their interest, but only those selected for an interview will be contacted.

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