Bilingual Technical Customer Service Representative

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer **comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks**.

Join our team and reap the rewards as we take Canon to the next level

**Bilingual (English-French) Technical Customer Service Representative**

**Call Center - 7 Hour days - No Weekends**
- Do you have an interest in learning Technology?
- Do you enjoy helping people in a call centre environment?
- If so, this could be the role for you

As a member of the Canon team, you will help our customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers. You will put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.

**ROTATING SHIFTS - Must be available**:

- Monday - Friday, 9:00AM - 5:00PM
- Monday - Friday, 10:00AM - 6:00PM

**Key Responsibilities**:

- Deliver high-class customer service via telephone to Canon clients
- Assist customers with clear communication and step-by-step solutions
- Follow appropriate escalation process of unresolved issues
- Offer upgrades and pre-sales assistance when applicable
- Update CRM database with detailed information regarding customer inquiries
- Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
- Adhere to established quality assurance guidelines for all customer inquiries

**To Succeed, You Will Need**:

- ** French and English proficiency**:

- High school diploma
- 1-year experience in a call center or customer service environment
- Proven customer relations skills with professional and courteous telephone manner
- Familiarity with computers to learn systems/processes in a timely manner
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Exemplary written and oral communication skills

**Why Join?**

**HYBRID WORK**

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

Join our team and reap the rewards as we take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca