Remote Bilingual Customer Service Representative

7 days ago

Brampton, Canada Nestle Full time

**A little bit about us**
At Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us. We embrace different perspectives and give everyone the chance and flexibility to reach their fullest potential, allowing us all to think in new and creative ways that enhance our business and allow us to grow together both professionally and personally. At Nestlé, you are provided with the opportunity to make a mark and stand out, as long as you seek it. Bringing our brands to life and making them as relevant for today’s consumers as they’ve always been takes vision, passion and an innovative mind-set. If you can bring that into the mix, we know the magic will happen.

**Position Snapshot**:
Business areas: Nestlé Canada
Job title: Remote Bilingual Customer Solutions Representative
Location: Brampton, ON
Grade Level: 10

**Position Summary**:
We are looking for a Remote Bilingual Customer Solutions Representative based Remotely in Canada reporting into the Manager, Customer Service. The incumbent will be responsible for the identification and securing of profitable customer sales’ opportunities - owning the end to end customer set up, maintenance and Loaning of the Ice Cream Trade Asset (freezer equipment) program - ensuring achievement of all requisite service levels.

**A day in the life of...**:

- Identify potential sales opportunities within current framework and implements actions to drive improvement in sales profitability and / or reduce cost to serve for customers deemed non-viable.
- Monitor and provide key actionable insights into equipment performance (ROI) and availability.
- Support all customer service related inquiries and initiatives - received from both internal and external customers.
- Contribute to delivering yearly OPEX targeted impacts and/or can demonstrate results of pull and flow by reduction of waste.
- Actively participate in all team meetings, demonstrating a continuous improvement and root cause mindset.
- Investigate and initiate opportunities within our tools to improve day-to-day activities.

**What will make you successful**:

- A university or college degree in a business related discipline (such as supply chain or business administration), or equivalent combination of education and experience.
- Demonstrate knowledge of supply chain principals and processes.
- Proficiency in French and English is required
- Professional and concise communication with key internal and external stakeholders
- Effective Communication and organizational skills
- Must be a self-starter with strong analytical capabilities
- Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).

**What you need to know**
What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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