Warehouse Coordinator

5 days ago

Montréal, Canada Entrepôt Trans-Plus Inc Full time

Our company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Warehouse Coordinator.

Under the direction of the manager, efficiency and customer service will be a priority. The Warehouse Coordinator is accountable to facilitate the receiving and storing, moving and shipping of supplies, stock and materials, effectively managing the timely flow of order processing.

**The main responsibilities are**:

- Responsible for creating customer orders in Accelos
- Update and track all pickups and deliveries, count the inventory cycle
- Coordinate and communicate with warehouse teams (order correction, preparation of referrals as well as internal transfers and those to the customer)
- Daily update reference tools for transfers and transactions
- Coordinate and communicate with the logistics team and the night dispatcher
- Ensure that charges are communicated to customers and billed accordingly
- Respond to customer inquiries, providing prompt turnaround time
- Identify and assess customer needs to achieve total satisfaction
- Update the reference tools for transfers and transactions daily
- Entering data for shipping and receiving in TruckMate management (TMS); Provide accurate, valid and complete information
- Deal with complaints, propose appropriate solutions and alternatives within a reasonable timeframe; follow up to ensure resolution
- Work closely with dispatch to ensure there are no gaps in the communication of information between departments.

**Qualifications**:

- Minimum of 1 year experience of customer service (in the trucking industry, an asset);
- Experience with 3PL (An asset);
- Bilingual oral and written in French and English;
- Energetic, hard-working, great attitude, sense of urgency, team player;
- Customer service oriented;
- Strong communication, organization skills and attention to detail;
- Planning and organizational skills, ability to work well with high volumes and deadlines
- Knowledge of import / export (asset)
- Proficiency with computer systems, including Microsoft office PC Miller and Truckmate (TMW)(Asset).

**Benefits**:

- Group insurance benefits (Healthcare & Dentalcare)
- Employee Assistance Program
- Paid personal days
- Free parking

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- warehouse: 2 years (preferred)

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