Investigator

2 weeks ago

Vancouver, Canada Insurance Council of BC Full time

Salary:
The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We're in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who's committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities.

**The Opportunity**

The Investigator is responsible for conducting investigations of licensees and applicants and inspecting licensee business practices.

**Duties and Responsibilities**
- Conduct investigations by gathering and analyzing information and recommending courses of action
- Conduct inspections as assigned and report outcomes
- Conduct interviews and research, take statements, inspect records, and document evidence in an admissible manner and in accordance with the standards of fairness
- Work jointly with other Investigators
- Prepare investigation reports and draft correspondence
- Discuss and present investigations before Council members
- Administrate investigation and inspection files, including opening and closing files, recording evidence, and logging activities
- Respond to complainants, licensees, and other parties verbally and in writing, explaining Council's jurisdiction and action taken in regard to an investigation
- Communicate with the public and industry members on proper practices and governing requirements
- Liaise with Council staff, Council members, legal counsel, and other parties, such as other regulatory bodies
- Testify at Council hearings
- Remain current on industry issues, practices, legislation, and regulation through media and industry publications, education, and professional development
- Assist the Manager as required

**Qualifications and Experience**
- Minimum 3 years experience in insurance and/or financial services, and investigation experience
- University degree, or equivalent education and/or experience
- Insurance or financial services certification (such as CAIB, CIP, CFP or CLU) is an asset
- Conflict resolution and negotiation skills
- Demonstrated analytical and judgment skills
- Excellent oral and written communication skills
- Excellent organizational skills and attention to detail
- Ability to work with several concurrent tasks, and the flexibility to work with changing priorities and deadlines
- Ability to obtain information and establish rapport
- Proficient in insurance and/or financial services concepts

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