Investigator, Investigations

Full-time, permanent
Position summary
Reporting to the manager, investigations, the investigator has direct responsibility for investigation and case management of complex files involving serious matters with a particular focus on the College of Physicians and Surgeons of BC’s (CPSBC) complaints and discipline processes pursuant to the Health Professions Act, and as of April 1, 2026, the Health Professions and Occupations Act.
In addition, the investigator conducts investigations into allegations of unlicensed practice of medicine and unauthorized use of reserved titles, and also conducts off-site visits along with the manager to monitor compliance with limits and conditions placed on CPSBC registrants.
This position calls for the ability to act with a high degree of independence, accurate decision-making, and the ability to demonstrate initiative and sound judgment as to what and when matters are escalated to senior management.
Duties and responsibilities
**Duties include but are not limited to the following**:

- investigate and manage serious complaint and investigation files including a detailed review, planning, analysis, and initiation of appropriate investigative steps
- conduct office visits and interviews to ensure physicians are in compliance with practice limits and conditions and investigate alleged breaches of conditions
- implement an organized approach to active investigations and file management by establishing criteria to be met at each stage of the review
- prepare for and conduct investigative interviews with complainants, witnesses, and other relevant parties
- draft and present investigative reports to the senior management team and the Inquiry Committee
- draft correspondence, submissions, legal memorandums and other documents in accordance with CPSBC procedures and standard investigative procedures
- research and analyze case facts and properly cite legal authority, when required
- be involved in the preparation, processing and exchanging of information on highly sensitive, privileged and confidential matters, and interaction with law enforcement authorities, health-care authorities and other third parties
- assist with the development and implementation of policies, procedures and work standards to achieve and enhance consistency/efficiency
- interact with senior management team and the CPSBC Board and committees in relation to complaint, discipline, and other investigation matters
- attend and participate in monthly legal meetings and other internal meetings
- work directly with the chief legal counsel on projects to expand legal department initiatives relating to new programs of complainant support, on an ad hoc basis
- perform such other duties, functions, and responsibilities as assigned by the manager, investigations and the deputy registrar/chief legal counsel

Skills and qualifications
**Required skills and qualifications include**:

- paralegal certificate or diploma preferred
- five years of work experience in an investigative capacity within a legal environment, preferably in a self-regulatory or an administrative law environment
- education and experience in trauma-informed interviews and investigations
- experience with decision writing and familiarity with legal and medical terminology
- working knowledge of administrative law principles and procedural fairness
- proven ability in conducting in-depth interviews together with experience in evidence gathering
- excellent communication skills
- excellent writing ability including legal drafting and editing
- proficient at internet search and legal research software databases such as Westlaw®, LexisNexis®, and Quicklaw®
- advanced technology skills including Microsoft Word, Excel, Access
- ability to work with discretion in preparing and handling privileged and confidential information, with strong attention to detail
- critical thinking, analytical and problem-solving abilities
- ability to take direction, and work both independently and as a team member
- ability to multitask and prioritize a large workload effectively in a fast-paced environment and simultaneously balance competing priorities
- professional demeanour while communicating with internal and external parties
- demonstrated high level of initiative
- ability to demonstrate strong work ethic and initiative in a team environment
- ability to exercise good judgment in recognizing scope of authority and protecting confidential information

The compensation range for this position is $71,120 (minimum) to $106,680 (maximum) per year, and the midpoint of the range is $88,900 per year. The compensation range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and mi