Quality Documentation Specialist

**Position**: Quality Documentation Specialist
**Location**: Vaudreuil-Dorion, Quebec or Burlington or Oakville, Ontario
**Status**: 1 Year Contract
About your future team
At Quadra, we put people first so that together, we can reimagine the possibilities.
When you join Quadra, you'll be part of a 48+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies and certified as a Great Place to Work® overall.
What would be your main responsibilities as a Quality Documentation Specialist?
- Process customer documentation requests for various types of documents (e.g., specifications, certificates) using Salesforce and TraceGains systems.
- Complete and manage various forms, surveys, questionnaires, and checklists.
- Create, track, close, and manage CASEs in Salesforce for incoming documentation requests.
- Assist with the creation and processing of CASEs, forms, and questionnaires via Salesforce.
- Support the review, approval, maintenance, and upload of documents in TraceGains (document management system) as needed.
- Conduct supplier outreach to request missing documentation.
- Utilize portal platforms as necessary to obtain required documentation.
- Collaborate with all relevant departments to address any issues related to documentation requirements.
- Update internal FAQs and user guides as needed.
- Contribute to the development of documentation standards and procedures.
- Provide support to other teams, such as Quality Compliance and Complaints, during task overflow periods.
- Assist the team in fulfilling documentation requests, including forms, questionnaires, and standard documents.
- Maintain and update tracking lists for managing documentation.
- Perform other assigned tasks as required.
- At least 5 years of experience in document management and quality management systems.
- Experience working in manufacturing, distribution, or regulated environments, particularly on quality-related projects.
- Bachelor's degree in a science field, preferably with a background in Food or Pharma.
- Proficient in computer skills and comfortable working in an advanced digital environment.
- Exceptional attention to detail and a strong focus on accuracy.
- Excellent verbal and written communication skills.
- Proactive in identifying issues and taking necessary actions.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Skilled at analyzing and interpreting information with sound judgment.
- Able to work in a fast-paced environment while balancing competing priorities.
- Capable of managing and resolving conflict situations effectively.

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years You will work with dynamic colleagues who are eager to share their knowledge with you.
Why Join Us?
**Here’s what makes working with us truly special**:

- Full-Time Contractual Position: Monday to Friday, 37.5 hours per week, offering stability and structure.
- Comprehensive Benefits: Enjoy a benefits package tailored for our contractual employees.
- Wellness-Focused Culture: Access employee wellness initiatives, including a personalized Wellness Portfolio, virtual mental health support, and telemedicine services available 24/7 for you and your family.
- Generous Time Off: Take advantage of generous vacation, personal days, and additional statutory holidays.
- Vibrant Company Culture: We believe in working hard, helping one another, and having fun. Collaboration, mutual support, and positivity are at the heart of everything we do.
- Innovation-Driven Environment: Work in a fully digital workspace that embraces forward-thinking practices.
- Professional Growth Opportunities: Benefit from robust training programs, opportunities for advancement, and internal/external professional development courses.
- Engagement and Involvement: Participate in company committees, social activities, and an employee recognition program that celebrates your achievements.
- Stable Foundations: Be part of a private, family-owned company with a strong, stable infrastructure and a history of success.
- Additional Perks:

- Employee assistance program (EAP) for personal and professional support.
- Employee referral program with financial rewards.
- Fun and meaningful social activities organized by the company.

Join a company that prioritizes its people, fosters inn