Customer Service Specialist/administrative Assistant

4 days ago

Calgary, Canada Empire Barber Supplies Full time

**Job description**

Are you passionate about providing exceptional customer experiences? Do you have a keen attention to detail? Are you highly skilled at using office administration programs and tools to streamline operations? If so, we have the perfect opportunity for you Join our dynamic team as **Customer Service Specialist/Administrative Assistant** and play a key role in ensuring Canadian barbers and hairstylists not only have access to the latest and greatest products and tools but also receive exceptional service every step of the way

**About Us**:
**Position Overview**:
**Key Responsibilities**:

- Answer and direct incoming phone calls using a multi-line phone system.
- Respond to customer inquiries in a timely manner.
- Assist customers with mail in returns and processing product warranties.
- Handle customer complaints with professionalism and resolve issues effectively.
- Assist Sales associates as needed.
- Manage inventory of office supplies and material.
- Order entry.
- Maintain accurate records through data entry and filing systems.
- Strong customer service skills with a focus on client satisfaction and building long-term relationships.
- Proficient in data entry and maintaining organized files.
- Ability to work collaboratively within an office environment while maintaining professionalism.
- Exemplary communication skills, both verbal and written.
- Outgoing with a welcoming tone of voice when communicating with clients.
- Enthusiastic about learning and development.
- Innovative and ever changing - Always seeking ways to improve on current processes.
- Takes ownership and always strived to improve.
- Team player.
- Punctual.
- Thrives in a multi-faceted role.
- Has a proven track record for promoting a high level of customer service.

**Required Qualifications**:

- 2+ years experience in a Customer Service role.
- Experience ordering and maintaining inventory of office supplies.

**Considered an Asset**:

- Familiarity with managing accounts receivable.
- Bilingual.

**Why Work Here?**
- Opportunity to work in a close-knit, collaborative and inclusive work environment.
- Working “office hours” to promote a healthy work-life balance.
- Opportunities for professional development and career growth.
- Competitive salary.
- Extended employee benefits package.
- On-site gym.
- Elusive Employee Merchandise Discount.
- Company Events.
- Casual Dress Code.

**How to Apply**:
Pay: From $20.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- French (preferred)

Work Location: In person

Expected start date: 2024-12-12

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