Realtor® Support Specialist

**REALTOR® SUPPORT SPECIALIST**

Role Title: REALTOR® Support Specialist
Location: Hybrid Role - Greater Toronto Area
Reports To: Vice President of Operations

**KIC Realty is a revolutionary real estate brokerage with operations in Alberta, British Columbia and Ontario. We are built on Knowledge, driven by Integrity and united by Community. Our highly progressive business approach establishes us as a cutting-edge company, fostering innovation in both our business operations and financial modelling.**

**Our people are our most valued asset and play an integral role in our success. Together, we are committed to delivering service excellence and unparalleled client experiences. We cultivate a success-driven, nurturing and highly collaborative company culture.**

**At KIC Realty, we stand firmly by our core values - Knowledge, Integrity, and Community. We aspire to be the real estate brokerage you consider your “home”**

The REALTOR® Support Specialist plays a key role in supporting our REALTORS® by providing hands-on assistance with technology platforms, administrative processes, and overall agent success initiatives. This role blends innovative thinking, tech-savviness with exceptional service, ensuring our REALTORS® can focus on clients while feeling fully supported by the brokerage.

This position is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving problems, and is passionate about empowering others with the cutting-edge tools and knowledge.

**Key Responsibilities**
- Provide day-to-day support to REALTORS® and staff relating to the use of brokerage systems, tools, and technology platforms (e.g., Microsoft 365 Suite, KIC Hub, WebForms, BrokerBay, Deal Manager, Adobe Express, and more).
- Troubleshoot and resolve any technology-related issues quickly and efficiently, serving as the go-to person for staff and agents.
- Coordinate with the operations team and Managing brokers to streamline workflows, create workflow automations, leverage technology and improve the overall agent and client experience.
- Collaborate with leadership to continue to leverage and improve on AI resources
- Assist with agent onboarding, including technology setup, training, and process guidance
- Create and deliver technology training resources (SOPs, online guides, videos, etc.) to maximize REALTOR® adoption of brokerage tools.
- Maintain a high level of professionalism, discretion, and confidentiality in all interactions.
- Champion KIC Realty’s culture of collaboration, innovation, and service excellence.

**Qualifications & Skills**
- Minimum 2 years of experience in a real estate office or related role preferred
- A strategic mindset with a balance of technical expertise and business acumen.
- A proactive, solution-oriented mindset with a focus on innovation, and leveraging technology for process improvement.
- Strong knowledge of industry technology platforms with advanced proficiency in Microsoft 365 Suite (Teams, SharePoint, Excel, Outlook).
- Excellent troubleshooting skills and ability to simplify technical concepts for non-technical users.
- Strong organizational and time-management skills; able to manage multiple tasks and priorities.
- Exceptional communication skills (verbal and written), with a service-first approach.
- Positive, solutions-oriented attitude and ability to remain calm under pressure.
- Proactive learner with a genuine interest in real estate technology and agent success.

**Why Join KIC Realty?**
- Work in a progressive, people-first brokerage with a supportive and collaborative culture.
- Health and wellness benefits after 3 months.
- Stock options for all staff
- Discounted gym membership
- Hybrid role within the Greater Toronto Area.
- Be part of a company redefining the real estate industry through innovation.
- Growth opportunities as our brokerage continues to expand nationally.

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program

Work Location: Hybrid remote in North York, ON M2M 4C4