IT Support Specialist

3 days ago

North York, Canada O2E Brands Full time

The Opportunity:
O2E Brands is looking for an IT Support Specialist to join our growing team

Do you love helping people and sharing your knowledge? Are you a proactive, self-sufficient IT Support Professional who takes pride in problem-solving and delighting internal customers? If you said yes, then this position is for YOU

The IT Support Specialist is an exciting position offering a variety of IT support-based functions within our growing Business Technology team. The incumbent will support Tier 1 and Tier 2 issues across 3 brands (1-800-GOT-JUNK?, WOW 1 DAY PAINTING, Shack Shine) and will also engage other day to day responsibilities such as assisting with training programs, training new hires, creating documentation, providing valuable input in daily stand-ups, and supporting a remote workforce.

When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office 50% of time.

A Day in the Life:

- Investigate system problems and provide tactical, technical solutions, using your experience, knowledge, product knowledge, and system utilities and tools.
- Provide support (maintenance/system/set-up/basic networking).
- Perform installs, moves, adds, changes, and decommissioning of computer equipment.
- Create and update technical documentations.
- Support and train new hires.
- Support and troubleshoot issues for a remote workforce.
- Participate in daily stand-ups and provide feedback and support within the team.
- Participate in an on-call rotation schedule.
- Coordinate incident management activities.

What You Bring to the Table:

- 1 to 2 years of experience in an IT Support position in a Windows and Mac environment - IT Helpdesk or IT Support Agent
- College Diploma in Computer Systems Technician, Network Engineering, Computer Engineering, or equivalent
- 1 or more Certifications preferred: CompTIA A+, Google IT Support Professional Certificate, or similar
- Must have a “Can-do” attitude with strong attention to detail, an excellent ability to listen and take direction
- Must be service-oriented and able to maintain a high-level of professionalism under pressure
- Must have excellent communication skills, both verbal and written
- Must be organized and able to juggle multiple priorities
- Experience and knowledge supporting users and resolving day to day issues; strong ability to identify, diagnose, and resolve Tier 1 and 2 issues
- Experience managing and supporting Google Workspace - Gmail, Google Drive, Groups, etc
- Experience with the Okta Platform (for Users access and Lifecycle management) - nice to have
- Experience with ticketing systems such as FreshService, ManageEngine, Jira or similar
- Strong understanding of DHCP, DNS, VOIP

About Us:
**_
Check us out on social_**
- At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at _
- or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation._

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