IT Support Specialist

2 days ago

North York, Canada O2E Brands Full time

The Opportunity:
O2E Brands is looking for an IT Support Specialist to join our growing team

Do you love helping people and sharing your knowledge? Are you a proactive, self-sufficient IT Support Professional who takes pride in problem-solving and delighting internal customers? If you said yes, then this position is for YOU

The IT Support Specialist is an exciting position offering a variety of IT support-based functions within our growing Business Technology team. The incumbent will support Tier 1 and Tier 2 issues across 3 brands (1-800-GOT-JUNK?, WOW 1 DAY PAINTING, Shack Shine) and will also engage other day to day responsibilities such as assisting with training programs, training new hires, creating documentation, providing valuable input in daily stand-ups, and supporting a remote workforce.

When we say It’s All About People we mean it. We have created a hybrid work model that helps us get together to Collaborate, Celebrate and Connect while enjoying the flexibility of working where it makes sense for you. For this role’s duty and responsibility we anticipate that you will be in the office 50% of time.

A Day in the Life:

- Investigate system problems and provide tactical, technical solutions, using your experience, knowledge, product knowledge, and system utilities and tools.
- Provide support (maintenance/system/set-up/basic networking).
- Perform installs, moves, adds, changes, and decommissioning of computer equipment.
- Create and update technical documentations.
- Support and train new hires.
- Support and troubleshoot issues for a remote workforce.
- Participate in daily stand-ups and provide feedback and support within the team.
- Participate in an on-call rotation schedule.
- Coordinate incident management activities.

What You Bring to the Table:

- 1 to 2 years of experience in an IT Support position in a Windows and Mac environment - IT Helpdesk or IT Support Agent
- College Diploma in Computer Systems Technician, Network Engineering, Computer Engineering, or equivalent
- 1 or more Certifications preferred: CompTIA A+, Google IT Support Professional Certificate, or similar
- Must have a “Can-do” attitude with strong attention to detail, an excellent ability to listen and take direction
- Must be service-oriented and able to maintain a high-level of professionalism under pressure
- Must have excellent communication skills, both verbal and written
- Must be organized and able to juggle multiple priorities
- Experience and knowledge supporting users and resolving day to day issues; strong ability to identify, diagnose, and resolve Tier 1 and 2 issues
- Experience managing and supporting Google Workspace - Gmail, Google Drive, Groups, etc
- Experience with the Okta Platform (for Users access and Lifecycle management) - nice to have
- Experience with ticketing systems such as FreshService, ManageEngine, Jira or similar
- Strong understanding of DHCP, DNS, VOIP

About Us:
**_
Check us out on social_**
- At O2E Brands we know that great talent comes in many forms and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please reach out to our Talent Acquisition Team at _
- or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation._

  • Personal Support Worker

    3 days ago

    North York, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • IT Support Specialist

    1 week ago

    North York, Canada ADR Chambers Full time

    **IT Support Specialist** Required: When working from home, the IT specialist must remain available to visit the office (on-call) during working hours to troubleshoot and resolve IT issues that may arise. **Salary**: $55,000 annual salary. **Primary Duties - (Hybrid)**: **IT Support** - Ensure timely resolution of users’ issues and communication within...

  • Technical Support Specialist

    1 week ago

    North York, Canada WeVend Full time

    **Technical Support Specialist** Job Summary: We are looking for a technical Support specialist to provides assistance with managing and maintaining the organization's computer systems, networks, and user environment. This role involves installing, configuring, and troubleshooting hardware and software, as well as communicating with other departments, 3rd...

  • Technical Support Specialist

    1 week ago

    North York, Canada Career Nexus Inc. Full time

    **Job Title**: Level-II Technical Support Specialist **Location**: North York, ON **Job Type**: Full Time, Permanent **Pay Rate**: $50,000 - $60,000 + Benefits **Industry**: Biometric Security Solutions **Job Category**: Technical Support Our company is seeking a Level-II Technical Support Specialist to join our Technical Services team. In this role, you...

  • Audio Visual Support Specialist

    3 days ago

    North York, Canada Nestlé Full time

    **Position Snapshot** **Business area: Nestle Canada Inc** **Job title: Audio Visual Support Specialist - 12 Month Contract** **Location: North York, ON (On-Site)** **Position Summary** We are looking for an AV Support Specialist based at our North York location reporting into the IT Operations Team lead. This role will be responsible for providing...

  • Application Support Specialist

    2 weeks ago

    North York, Canada StoreForce Full time

    StoreForce is deeply passionate about Specialty Retail - it’s in our roots. Every day we strive to help Specialty Retailers set a new standard for operational excellence and accelerate their results. We focus on building intuitive and powerful, made-for-retail software and support them with experienced, knowledgeable retail professionals who have walked in...

  • Customer Support Specialist

    7 days ago

    North York, Canada Novalink Marketing Inc Full time

    As a **Customer Support Specialist**, you will be the primary point of contact for our customers, providing exceptional assistance and resolving inquiries in a timely, professional, and empathetic manner. Your role is essential to ensuring a positive customer experience by addressing concerns, answering questions, and guiding customers through product or...

  • Realtor® Support Specialist

    2 weeks ago

    North York, Canada 3DP Real Estate Brokerage Full time

    **REALTOR® SUPPORT SPECIALIST** Role Title: REALTOR® Support Specialist Location: Hybrid Role - Greater Toronto Area Reports To: Vice President of Operations **KIC Realty is a revolutionary real estate brokerage with operations in Alberta, British Columbia and Ontario. We are built on Knowledge, driven by Integrity and united by Community. Our highly...

  • Bilingual Technical Support Specialist

    5 days ago

    North York, Canada INNOVA Medical Ophthalmics Inc Full time

    **Join an Industry Leader! INNOVA Medical Ophthalmics** is Canada’s largest distributor of eye care instrumentation and associated products. We’ve been supplying the Canadian ophthalmic community for more than 30 years with the most comprehensive line of diagnostic instruments, supplies, and support delivered by an exceptional team. **Are you passionate...

  • Product Support Specialist

    7 days ago

    North York, Canada Tracker by The Bridge Network Full time

    The Bridge Network provides leading dental practice management software across Canada. With its office located in North York, Ontario we provide installation, support and training to over 1800 offices across Canada. We are looking for a Product Support Representative to continue to provide best in class service and assist with technical issues as well guide...