Bilingual Client Care Specialist

2 weeks ago

Lasalle, Canada Access Information Management Full time

**Job Summary**

The Client Care Specialist is a specialized client care resource responsible for solidifying relationships and improving client retention. This position is for a bilingual (English/French) person located in the Montreal area and will work remotely.

**Primary Functions**:

- Responsible for onboarding New Hard Copy Clients
- Provide Advanced client support
- Responsible for NPS follow up communication and resolutions
- Manage Contract renewals
- Educate clients on all available service offerings
- Resolve issues escalated by Client Care Representative and Specialist teams
- **Secondary Functions**:

- Proactively contact Client Care assigned clients
- Proactively address any questions or issues
- Collaborate with team members.
- Attend any required meetings.

**Other Responsibilities**:

- Comply with all company policies and procedures.
- Other duties as assigned by Regional Director.

**Education and Years of Experience**:

- High school diploma or equivalent required.
- 2 or 4 year college degree preferred.
- 4 years past work experience in a service industry and/or a team focused environment required.

**Knowledge, Skills and Abilities**:

- Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
- Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
- Must possess basic computer and keyboard skills.
- Must have strong attention to detail.
- Must possess excellent time management and organizational skills.
- Ability to work collaboratively in a team environment.
- Must have the ability to communicate with diplomacy and tact.
- Must be fully bilingual **(French/English).**

**Physical Requirements (lifting, etc.)**:

- Overhead reaching.
- Routine bending and stretching.
- Routine use of hands for typing.

**What We Offer**:

- Fully paid benefits package
- Retirement Program (with Employer Match)
- 3-week’s annual vacation to start
- Competitive Salary: Range $40K - 44K annual
- Note this is a work from home position out of the Montreal area.
- **All qualified applicants will receive consideration for employment. **_

Pay: $40,000.00-$44,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):
**Education**:

- Secondary School (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Lasalle, QC H8N 3G1

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