Client Care Advocate-ca

5 days ago

Lasalle, Canada Access Full time

Description

**Job Summary**

The Client Care Advocate is a specialized client care resource responsible for solidifying relationships and improving client retention.

**Primary Functions**:

- Responsible for onboarding New Hard Copy Clients
- Provide Advanced client support
- Responsible for NPS follow up communication and resolutions
- Manage Contract renewals
- Educate clients on all available service offerings
- Resolve issues escalated by Client Care Representative and Specialist teams
- **Secondary Functions**:

- Proactively contact Client Care assigned clients
- Proactively address any questions or issues
- Collaborate with team members.
- Attend any required meetings.

**Other Responsibilities**:

- Comply with all company policies and procedures.
- Other duties as assigned by Regional Director.

**Education and Years of Experience**:

- High school diploma or equivalent required.
- 2 or 4 year college degree preferred.
- 4 years past work experience in a service industry and/or a team focused environment required.

**Knowledge, Skills and Abilities**:

- Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
- Must possess problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
- Must possess basic computer and keyboard skills.
- Must have strong attention to detail.
- Must possess excellent time management and organizational skills.
- Ability to work collaboratively in a team environment.
- Must have the ability to communicate with diplomacy and tact.

**Physical Requirements (lifting, etc.)**:

- Overhead reaching.
- Routine bending and stretching.
- Routine use of hands for typing.

**What We Offer**:

- Fully paid benefits package
- Retirement Program (with Employer Match)
- 3-weeks annual vcation to start
- Competitive Salary: Range $45 - 50K annual
- Incentive Bonus at 10% of annual salary.

**_All qualified applicants will receive consideration for employment._

  • Client Care Advocate-ca

    5 days ago

    Lasalle, Canada Access Information Mgmt of Canada, ULC Full time

    **Job Summary** The Client Care Advocate is a specialized client care resource responsible for solidifying relationships and improving client retention. **Primary Functions**: - Responsible for onboarding New Hard Copy Clients - Provide Advanced client support - Responsible for NPS follow up communication and resolutions - Manage Contract renewals -...

  • Bilingual Client Care Specialist

    1 week ago

    Lasalle, Canada Access Information Management Full time

    **Job Summary** The Client Care Specialist is a specialized client care resource responsible for solidifying relationships and improving client retention. This position is for a bilingual (English/French) person located in the Montreal area and will work remotely. **Primary Functions**: - Responsible for onboarding New Hard Copy Clients - Provide Advanced...

  • Customer Care Rep

    2 weeks ago

    LaSalle, Canada LaSalle Animal Hospital Full time

    **Job Summary** Veterinary Receptionist needed for fast-paced, progressive veterinary hospital. We provide a high level of client service and are looking for a team member who loves people as well as animals. Veterinary hospital experience strongly preferred. Full-time position available, this is not a seasonal position, we are looking for a long term...

  • Manager, Client Advice

    5 days ago

    Lasalle, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Spécialiste Des Ventes Et Des Produits Samsung

    5 days ago

    Lasalle, Canada PRE-CA Full time

    En tant que spécialiste des ventes et des produits Samsung, vous stimulerez les ventes dans les magasins de détail, ferez la promotion des produits et enthousiasmerez les clients pour tout ce qui concerne les téléviseurs Samsung. La croissance des ventes pour les clients Premium est le mot d'ordre, et vous y parviendrez en étant un expert des produits...

  • Ambassadeur de La Marque Segway Scooter

    5 days ago

    Lasalle, Canada PRE-CA Full time

    Titre du poste: Ambassadeur de la marque Segway Scooter - événement d'une journée Emplacement: Best Buy - Plusieurs sites Date de l'événement: Plusieurs jours en juin, juillet et août Horaires de travail: de 10 heures à 17 heures Rémunération: 26 $/h Kilométrage: 0,58 $/KM après 30 km Formation virtuelle: 90 minutes À propos du rôle Nous...

  • Conseiller(ère) Service Client

    7 days ago

    Lasalle, Canada TotalEnergies Marketing Canada Inc. Full time

    TotalEnergies Marketing Canada Inc. est implanté au Canada depuis 2007. Notre volonté est d’offrir des solutions novatrices et déployer tous les efforts afin que les produits TotalEnergies soient reconnus comme les plus performants dans le domaine des lubrifiants et répondent pleinement aux exigences du marché. **Nous sommes présentement à la...

  • Certified DSW 12 hour shifts Midnights- Friday and Saturday

    1 week ago

    LaSalle, Ontario, Canada Care Chameleons INC Full time $48,000 - $60,000 per year

    OverviewWe are seeking a compassionate and dedicated Certified Direct Support Worker (DSW) to join our team. The ideal candidate will have experience in providing care to individuals in assisted living, nursing homes, or home care settings. This role is essential in supporting individuals with disabilities, seniors, and those requiring specialized care,...

  • Certified Developmental Service Worker

    3 days ago

    LaSalle, Ontario, Canada Care Chameleons INC Full time

    OverviewWe are seeking a compassionate and dedicated Developmental Service Worker to join our team. This role is essential in providing high-quality care and support to individuals with disabilities, seniors, and those requiring assistance in various living environments. The ideal candidate will possess a strong commitment to enhancing the quality of life...

  • Chef D'équipe

    1 day ago

    Lasalle, Canada FED IT CA Full time

    **Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI. Nous intervenons sur deux types de recrutement : temporaires et permanents. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et...