Customer Care Representative

**WANT TO WORK** for one of Canada’s Best Managed Companies?

Dilawri Group is now actively searching for a Customer Care Representative to join the team at our Regional Head Office by Dixie Volkswagen.

**Responsibilities**:

- Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services.
- Manage inbound inquiries from, and outbound communications to, Service Department customers with the goal of scheduling service appointments.
- Adhere to departmental “scorecards” to ensure all Dilawri and OEM quality expectations are met.
- Ensure assigned desk space, along with common work areas are clean and tidy at all times.
- Maintain a professional appearance.
- Keep up-to-date on new products and services provided, their features and customer benefits, as well as all price changes.
- Strive for professional and positive relationships with every customer, both internal and external, along with company leadership and dealership staff.
- Perform other tasks, based on management requirements and instructions.

**Qualifications**:

- Two (2) years’ experience in the Customer Service field will be considered an asset.
- Automotive call-centre experience will be considered an asset.
- Automotive Appointment Coordinator, Service Advisor, or Parts Advisor experience will be considered an asset.
- Strong telephone skills
- Must have friendly and cooperative attitude
- Ability to perform basic math
- Able to cooperate with all staff members in all departments
- Must have excellent attendance habits
- Must be presentable with work attire
- Ability to work in a team environment to achieve common goals
- Effective written and oral communication skills
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Organizational ability and attention to detail
- Secondary School Diploma

**Alternating Shift Times**:

- Two Weeks are Monday to Friday - 8:30m to 5:30pm (1-hour unpaid lunch)
- Third Week includes a Saturday Shift - 7:30 a.m. to 4:30 p.m. (a day off during the week will be provided when a Saturday is scheduled.

**Why work for the Dilawri Group of Companies Service BDC?**
- We’re a great bunch of people looking for more great people
- This is a Full Time Position - 40 hours per week
- Competitive pay with monthly uncapped bonus (and there is no way you cannot earn a bonus)
- Health, dental and extended health benefits available after 3 months of employment
- Pension plan available after one year of employment
- Skills training and career advancement opportunities (Career pathways to Service Advisor, Warranty Clerks, Parts Advisor, Etc.)
- Enjoy a performance-based bonus plan with no cap that rewards those who want to be successful. Great news is you will earn a bonus every month, but how much of a bonus is very much up to you. More information will be provided to those contacted for interviews.

**ABOUT US**

Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.