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Fixed Operations Manager

3 weeks ago

Toronto, Canada Grand Touring Automobiles (Toronto) Toronto, ON Full time

We at Grand Touring Automobiles exclusive dealer group, are looking to build our team at our newest location. We are looking to hire a dependable Fixed Operations Manager to oversee the day-to-day service and parts department operations.

A successful fixed operation manager ensures the profitability of the parts and service departments, minimizing expenses and maintaining customer satisfaction. They may be required to assist with various departments.

**Major Duties**:

- Understands and applies dealership procedures and policies
- Motivates and supervises service and parts employees
- Inspects Service and Parts Departments daily
- Reviews and verifies all warranty claims are paid promptly by O.E.M.
- Supervises the operations and expenses by department
- Verifies and monitors workflow in dispatch area
- Meets with parts clerks daily to review prior days

activity and current days progress
- Develops and implements systems and procedures for efficient work

production in the service department
- Develops consumer promotion and advertising concepts
- Handles and solves difficult customer complaints

**A successful Fixed Operation Manager will**:

- Contain a diverse skill set
- Be adaptable to change
- Ensure safety protocols are being followed
- Prepare annual operating budget for parts and service department
- Monitor employee’s performance
- Be highly motivated and self-driven to achieve targets
- Must have exceptional communication and interpersonal skills (including computer literacy)

If you are interested in a career in the auto industry that is challenging, rewarding and afford a great deal of job fulfilment, we would like to talk to you

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- CDK: 5 years (preferred)
- Service Department Management: 3 years (required)
- Part Department: 3 years (preferred)

Work Location: One location