Customer Service Representative
7 days ago
Light House Co. is a lighting and home decor showroom with a predominant online presence across Canada and the US. We are seeking an energetic Customer Service Representative who thrives on providing exceptional customer service by building and maintaining positive internal and external relationships. Excellent communication skills and strong speaking and writing skills are a must. All applicants should have an obsessive attention to detail and be great problem-solvers adept at proactively finding solutions.
WHAT YOU WILL DO
- Oversee customer orders from initial submission of purchase order through product shipment/delivery
- Assist customers with quotes, order confirmations, returns, expedites and shipment tracking
- Resolve product or service issues by clarifying customer complaints/concerns and determining root cause
- Provide chat support, assisting customers with chat requests
- Conduct research on freight quotes
- Exercise urgency, diplomacy and good judgment always and assert a positive attitude
- Perform ad hoc tasks and other duties as assigned
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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