Inside Sales Representative/customer Service

**NATURE and SCOPE**

Reporting to the Customer Service Manager, this position is accountable for inside sales responsibilities at any of our Brooklin facilities. Direct functions include but are not limited to:

- Primary contact between the customer and the company
- Order taking and entry
- Product and service knowledge
- Office administration duties

The CSR will also be responsible for ensuring they follow the Company Health & Safety Policies and that they are followed by any customer entering our grounds.

**PRINCIPAL ACCOUNTABILITIES**

1. Serve as the primary contact between the customer and the company, handling both inbound calls and walk-in customers with exceptional levels of customer service.

2. Maintain a high level of product and service knowledge.

3. High level of communication with all departments and customers.

4. Check stock and yard facilities for available inventory and coordinate with the Production Coordinator to arrange for transfers if required.

5. General sales and office administration duties.

6. Assist Outside Sales Rep.’s and Management with enquires on customers and products, reporting as needed.

7. Ad hoc projects as required.

8. Work in compliance with the Occupational Health and Safety Act and Regulations and the Company Health and Safety Roles and Responsibilities. Promote company’s safety vision.

**PRIMARY INTERACTIONS**

The CSR will be the liaison between the Customer and the Company. There will be interaction between the CSR and various office personnel, the Operations Manager and the Sales Manager.

**EDUCATION and EXPERIENCE**
- Minimum academic level is a secondary school diploma, prefer post-secondary education in marketing or business. Post-secondary education in Engineering an asset.
- Minimum of one (1) year technical sales experience
- Knowledge of precast concrete products an asset

**COMPETENCIES and ABILITIES**:

- Excellent verbal and written communication skills required as are strong customer service focus skills
- Ability to work quickly, with attention to detail
- Proficient in Microsoft Excel, strong overall personal computer skills
- Proficient in ERP programs such as Infor or SAP
- Strong ability to prioritize tasks, attentive to detail and positive attitude
- Ability to work independently with strong organizational and multi-task skills
- Focus and attention to provide and motivate growth throughout the sales department to help meet and exceed sales targets.

Brooklin Concrete is committed to accommodating people with disabilities as part of the hiring process. If you have specific requirements, please advise Human Resources during the recruitment process. Brooklin Concrete is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category/group.

Thank you for your interest in Brooklin Concrete.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Lindsay, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any Precast Concrete or Construction sales experience? (an asset)

**Education**:

- Secondary School (preferred)

**Experience**:

- front counter building or construction material b to b sales: 1 year (preferred)
- Microsoft Office: 1 year (required)

Work Location: One location