IT Support Specialist

7 hours ago

Oakville, Canada LOOP IT Group Full time

LOOP IT Group is a high-performance Managed Service Provider giving new, existing, or transitioning businesses the best in technology. We add serious value to their tech routines and deliver long-term payoff in the form of cost-effective technology solutions, increased productivity, and reduced downtime.

Clients turn to us for reliable support and trusted tech authority and benefit from fast response time whenever they need it. There’s always an expert available to help unpack tech concerns with care and efficiency.

Our two non-negotiables: we want clients to feel special and we will scour the job market for top talent because we know a quality team makes everybody more inspired to work, not less.

**Your Role**

**What You’ll Do**

As the first point of contact, you will connect with clients to provide technical assistance for their issues and requests.

Perform remote/onsite troubleshooting and provide solutions based on the issue and details provided by the client.

Direct/escalate unresolved issues to the next level of support personnel.

Document all events, actions, interactions, and final resolutions within LOOP IT’s ticketing system.

Follow-up with the client to keep them informed, promoting credibility and trust with LOOP IT.

**Who You Are**

1-5 years of Help Desk/Technical Support experience or other customer support preferred, but recent graduates are welcome.

You possess strong tech industry knowledge (computer systems, mobile devices, and experience troubleshooting hardware/software issues).

Excellent problem solving and analytical skills. The ability to diagnose and resolve basic technical issues is important to the role.

You have a strong ability to communicate and present analysis and resolutions to clients.

Proficiency in English.

Customer-oriented and cool-tempered.

Ability to travel within the GTA Preferred.

**Technical Skills Preferred**:
Microsoft and Google suite of products (Windows Server, Office 365, Azure, Exchange, SharePoint, Drive)

Networking products (e.g. Fortinet, Unifi, Aruba)

Experience with PSA / RMM tools used by MSPs (e.g. Connectwise, Syncro, Zoho, etc.)

VOIP (e.g. 3CX, FreePBX) is a plus

Join LOOP IT Group’s team today

Pay: $18.00-$40.00 per hour

**Experience**:

- Firewall: 1 year (preferred)
- IT support: 1 year (preferred)

Work Location: Hybrid remote in Oakville, ON

  • Behavioural Support Specialist

    2 weeks ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$24.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Behavioural Support Specialist

    3 days ago

    Oakville, Canada Kinnect Support Services Full time

    **Behavioural Support Specialist** **$18.00-$24.00** **Work related duties**: - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines, recreation, behavioral...

  • Personal Support Worker

    2 weeks ago

    Oakville, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...

  • Technical Support Specialist

    2 weeks ago

    Oakville, Canada IT Minds Inc. Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 40 hours per week - Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Work setting**: - Help desk - Private company, corporation or industry - Office building - Private sector - ** Tasks**: - Give access to computer...

  • Technical Support Specialist

    7 hours ago

    Oakville, Canada IT Minds Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Work setting**: - Help desk - Private company, corporation or industry - Office building - Private sector - ** Tasks**: - Give access to computer networks - Report on the...

  • Behavior Support Specialist

    7 days ago

    Oakville, Ontario, Canada HeadHunting Full time

    ob SummaryHeadHunting Inc provides Specialized Behaviour Support to individuals of all ages who are exhibiting challenging behaviours. We provide a qualified Behaviour Specialist who has the experience and expertise to support with the unique needs of an identified patient or a unit. The more case information that can be shared with our Service Coordinator...

  • Remote IT Support Specialist — On‑Call

    1 week ago

    Oakville, Canada Acclaim Health Full time

    A healthcare organization in Oakville seeks a Full-Time IT Specialist to provide technical support across multiple sites. The ideal candidate should have strong knowledge of Windows environments, Active Directory, and cloud-based applications. Responsibilities include troubleshooting user issues, managing accounts, and ensuring data security. The position...

  • Remote IT Support Specialist — On‑Call

    7 days ago

    Oakville, Canada Acclaim Health Full time

    A healthcare organization in Oakville seeks a Full-Time IT Specialist to provide technical support across multiple sites. The ideal candidate should have strong knowledge of Windows environments, Active Directory, and cloud-based applications. Responsibilities include troubleshooting user issues, managing accounts, and ensuring data security. The position...

  • Remote IT Support Specialist — On‑Call

    1 week ago

    Oakville, Canada Acclaim Health Full time

    A healthcare organization in Oakville seeks a Full-Time IT Specialist to provide technical support across multiple sites. The ideal candidate should have strong knowledge of Windows environments, Active Directory, and cloud-based applications. Responsibilities include troubleshooting user issues, managing accounts, and ensuring data security. The position...

  • Customer Support Specialist

    2 weeks ago

    Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...