Scheduling Coordinator

2 weeks ago

Campbell River, Canada Corus Orthodontists Full time

Are you passionate about creating exceptional patient experiences? Shoreline Orthodontics is looking for an enthusiastic Scheduling Coordinator to join our growing practice in Campbell River, BC.
What Sets Us Apart
At Shoreline Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

- A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
- Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
- Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family after the completion of one year with the practice. Wage between $25-29 per hour, depending on experience. 32-40 hours per week.

How You’ll Make an Impact
- Greet patients as they arrive and make them feel welcome.
- Book appointments for new and returning patients utilizing the appropriate scheduling templates.
- Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
- Manage patient statuses and ensure that appointments are booked or archived accordingly.
- Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
- Manage active patient files and archive files for patients who are no longer in treatment.
- Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
- Take payments received at the front desk, post them, and provide receipts to the patients.
- Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries.
- Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying.
- Be an active participant in staff meetings and committee meetings.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
- Various other administrative tasks assigned by the Doctor or Practice Manager.

The Teammate We’re Looking For
- Two years of administration experience within a clinical setting (preferred)
- Experience working in an orthodontic or general dental clinic is an asset.
- Leadership experience (preferred)
- Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
- Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
- Keen attention-to-detail and time management skills.

CAD
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