Bilingual Case Manager

2 weeks ago

Ottawa, Canada MSH International (Canada) Ltd. Full time

The Case Manager will be the point of contact for members requiring both medical and non-medical assistance. You will help members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.

**Responsibilities**:

- Handle medically complex cases above $10,000
- Handle high profile cases
- Escalate high dollar claims (over $10,000) to upper management and clients to assist with maximizing patient’s benefits and cost containment for the client.
- Interpret policies to provide insurance benefits and eligibility to members and health providers globally.
- Analyze insurance policies and communicate with claims and underwriting departments to make corrections to any discrepancies and inconsistencies.
- Complete adjudication of medical services to ensure claims are processed correctly facilitating timely payment.
- Redirect patients to in-network facilities and pre-negotiate future claims providing cost containment for the client.
- Document all written and verbal communication to ensure appropriate action during any customer or client complaints.
- Update clients on progress of assistance provided to their members.
- Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions.

Qualifications and Education Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills in English and French
- Minimum 5 years of customer service experience
- At least 2 years of case management experience
- Previous experience with MS Office products such as Word and Excel
- Superior time management skills
- Resourcefulness
- Ability to work independently and within a team
- Analytical and decision-making skills
- Ability to work in a fast-paced and dynamic environment
- Insurance and policy knowledge/interpretation
- Understanding of medical terminology
- Available to work rotational shifts: days, afternoons, weekends, evenings, and public holidays

Additional Notes
- This position requires availability for rotational shifts: days, evenings, weekends, and holidays; occasional overtime is required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

**Language**:

- French (required)

  • Disability Case Manager

    4 weeks ago

    Ottawa, Canada Canada Life Full time

    Join to apply for the Disability Case Manager (bilingual) role at Canada Life Permanent Full Time We are looking for a Bilingual Disability Case Manager in Ottawa, ON. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service...

  • Disability Case Manager

    4 weeks ago

    Ottawa, Canada Canada Life Full time

    Join to apply for the Disability Case Manager (bilingual) role at Canada Life Permanent Full Time We are looking for a Bilingual Disability Case Manager in Ottawa, ON. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service...

  • Case Manager

    1 week ago

    Ottawa, Canada RCGT Consulting Full time

    **Summary** Raymond Chabot Grant Thornton Consulting Inc. is seeking an experienced Case Manager. This unique job opportunity requires a minimum of two years of adjudication expertise and 2+ years of claims management experience. Claims management principles and technological know-how are also required to support the customer and clients of the Vaccine...

  • Bilingual Disability Case Manager

    2 weeks ago

    Ottawa, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a **Bilingual Disability Case Manager** in **Ottawa, ON.** In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating...

  • Disability Case Manager

    2 weeks ago

    Ottawa, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a Bilingual Disability Case Manager in Ottawa, ON. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical...

  • Bilingual Disability Case Manager

    2 weeks ago

    Ottawa, Canada The Canada Life Assurance Company Full time

    Permanent Full Time We are looking for a **Bilingual Disability Case Manager** in **Ottawa, ON.** In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating...

  • Bilingual Disability Case Manager — Ottawa

    4 weeks ago

    Ottawa, Canada Canada Life Full time

    A leading benefits provider in Ottawa is seeking a Bilingual Disability Case Manager. This role involves managing disability claims, evaluating medical information, and coordinating return-to-work programs. The ideal candidate is bilingual and has experience in health and wellness or customer service. A competitive salary of $56,000 to $83,900 annually is...

  • Bilingual Disability Case Manager — Ottawa

    4 weeks ago

    Ottawa, Canada Canada Life Full time

    A leading benefits provider in Ottawa is seeking a Bilingual Disability Case Manager. This role involves managing disability claims, evaluating medical information, and coordinating return-to-work programs. The ideal candidate is bilingual and has experience in health and wellness or customer service. A competitive salary of $56,000 to $83,900 annually is...

  • Bilingual Territory Rep

    2 weeks ago

    Ottawa, Ontario, Canada Bilingual Source Full time $90,000 - $120,000 per year

    Job Title:Bilingual Territory Sales RepresentativeSALARY: 70-90K + Bonus annual - up to 25% of base at 100% of target (can exceed if doing well)Location:Territory includes West Montreal, Ottawa, Kingston (Travel Required)Employment Type:Full-timeOverviewA leading technical solutions provider is seeking a mid-level Bilingual Territory Sales Representative to...

  • Strategic Bilingual Intake

    3 weeks ago

    Ottawa, Canada SIRC Full time

    A Canadian sports organization is seeking a Bilingual Case Manager for Intake and Assessment in Winnipeg. The position involves handling complaints and reports for the Canadian Safe Sport Program (CSSP). Candidates should have a university degree and experience in similar roles, along with strong interpersonal and organizational skills. This role emphasizes...