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Patient Care Coordinator

3 weeks ago

Red Deer, Canada 67th Street Dental Full time

67th Street Dental is a leading dental practice in Red Deer, Alberta, dedicated to providing top-quality dental care and promoting good oral health as the foundation of overall well-being. Our commitment to excellence, compassionate patient care, and a supportive work environment make us a preferred destination for both patients and dental professionals.

**Benefits**:

- Competitive wages and benefits package.
- Health and dental insurance options.
- Continuing education and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunities for growth and advancement within the organization

**Responsibilities**:

- Greet and welcome patients and visitors with a friendly and professional demeanour.
- Schedule patient appointments, including follow-ups and referrals.
- Collect and process patient information, including medical history and demographics.
- Maintain accurate patient records and documentation.
- Handle patient check-in and check-out procedures.
- Ensure waiting areas and reception areas are clean and organized.
- Assist in managing patient flow and minimizing wait times.
- Collaborate with the healthcare or dental team to address patient needs and concerns.
- Provide exceptional customer service and resolve patient issues or concerns promptly.

**Qualifications**:

- High school diploma or equivalent or healthcare-related training preferred.
- Previous experience in a dental customer service or patient coordination role.
- Excellent communication and interpersonal skills.
- Proficiency in using office software and electronic health records (EHR) systems.
- Strong organizational and multitasking abilities.
- Empathetic and patient-centered approach to patient care.
- Ability to work in a fast-paced and dynamic healthcare environment..