Patient Care Coordinator

**Patient Care Coordinator - Red Deer, AB**

At Avant Respiratory, we are committed to providing the highest quality in sleep therapy services across Canada. We provide clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep.

**_Are you an organized and personable Patient Care Coordinator with a knack for exceptional customer service and administrative skills? If you thrive in a fast-paced environment and love ensuring patients receive the best care possible, this opportunity is perfect for you_**
- We are in expansion mode, building our new division in oxygen space, and actively recruiting a _**_Patient Care Coordinator_**_ _to join our team in _**_Red Deer, AB_**_. This role offers growth and leadership opportunity as the company and business expand._

**Key Responsibilities include but are not limited to**:

- Warmly welcome clients and assist them with purchases, booking appointments and answer general therapy inquiries.
- Promptly answer telephone calls and receive faxes, distribute correspondence and inquiries to appropriate associates, requisition supplies and additional office duties.
- Billing insurance and government agencies.
- Maintain accurate records of submission and payment, minimize accounts receivable and ensure prompt collection of outstanding payments.
- Adhere to patient charting protocols in Electronic Medical Records system.
- Assist with the initial Oxygen set-up with provision of equipment and instructions.
- Assist with basic troubleshooting of Oxygen Therapy equipment and/or PAP equipment and supplies.
- Assist clients with CPAP set-up.
- Troubleshoot PAP equipment and supplies.
- Assist with CPAP inventory.
- Re-supply calls to clients.
- Able to lift 50 pounds of equipment.
- Support marketing efforts by maintaining literature supplies, forming relationships with referral sources, assisting social media efforts, and managing patient experience feedback.
- Required to be part of the on-call rotation, a fair and equitable schedule.

**Skills & Qualifications**

- A minimum of 2+ years in Medical Administration or Customer Service experience is preferred.
- Experience in healthcare or sleep therapy is considered an asset but it is not required, training is provided.
- Registered healthcare professional (RN/RPN) is a plus but not a requirement. We welcome all applicants

- Must have a valid driving license and clean drivers abstract.
- A background in sales support and merchandising is considered an asset.
- Excellent organizational and administrative skills with impeccable attention to detail.
- Proficiency working with Microsoft Office Suite (Word, Excel, and Outlook), Quickbooks, or similar accounting software & experience with CRM/EMR or related system.
- The ability to quickly learn and understand various processing in a constantly changing environment.
- A professional, friendly interpersonal manner with strong customer service values.
- Strong written and verbal communication skills.
- Good time management skills and ability to work effectively under pressure and meet demanding deadlines.
- Ability to multi-task, assess situations and prioritize tasks accordingly.
- Good listening skills along with the ability to accept and follow directions.

**AvantSleep Offers**:

- Competitive Salary
- Comprehensive Benefits Plan
- RRSP Matching Program
- Health Life insurance
- Dental and Vision
- Mileage pay/reimbursement
- Excellent Work/Life balance

**Job type**: Full-time, Permanent

**Schedule**:40 hours per week, plus on-call

**Pay**:starts at $23/hour (rate may vary on licenses/experiences)

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