Event Services Supervisor

1 week ago

Montréal, Canada Pinnacle Live Full time

**Event Services Supervisor**

**Company Overview**

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

**Job Summary**:
The Event Services Supervisor is responsible for the supervision of floor operations, including set-up,

removal and operations of technology equipment in a hotel environment with a focus on delivering

unmatched customer service and providing an overall positive experience for our guest/client.

**Essential Functions**:

- Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live’s standards.
- Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
- Greet guest/client before the event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events.
- Follow through on all client requests and look for opportunities to enhance the client’s event
- Ensures all inventory is in good working order and rental condition
- Complies and enforces all Company security and safety measures
- Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
- Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
- Continually work toward updating and improving technical skills
- Provide continued communication with client to ensure success of all events
- Maintain accurate client event information into the Company’s billing/event order system
- Review invoice with client and obtain client’s signature on invoice and add-ons
- Ensure all Company occupied areas are clean, organized and up to Company standards
- Perform other duties as assigned.

**Education & Experience**:

- Two (2) to three (3) year’s prior experience in the audio visual and/or hospitality industry.
- Two (2) years’ advanced audio and visual experience in a theatrical or live event environment.
- Computer proficiency

**Required Skills & Knowledge**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Planning ability; able to plan ahead and prioritize
- Excellent organizations skills
- Strong inter-personal skills
- Strong verbal, listening and written communication skills
- Strong customer focus
- Strong team player orientation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**_
Pinnacle Live is an Equal Employment Opportunity Employer_

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