Dental Receptionist

5 days ago

Ajax, Canada By the Lake Dental Full time

Job description

By The Lake Dental is expanding
- About the Role_

As the first point of contact for our patients, the Patient Concierge plays a key role in creating a welcoming and seamless experience.

This position is ideal for a senior level administrative person with a background in the dental field, experience in treatment coordination, and/or a background in a clinical role.
- A highly experienced dental receptionist who excels at patient care, administrative efficiency and has a strong knowledge of practice operations
- An experienced treatment coordinator looking to take on a more focused role with supervisory responsibilities

Our ideal team member embodies our core values: communication, curiosity, empathy, honesty, impact, and passion.

Key Responsibilities
- Oversee the patient reception experience, ensuring each interaction reflects the practice’s commitment to professionalism, empathy, and efficiency
- Manage and optimize appointment scheduling to align with daily production goals and support provider utilization
- Supervise the accurate preparation and submission of insurance claims and treatment estimates, maintaining compliance and minimizing delays in reimbursement
- Oversee appointment confirmation processes to reduce no-shows and maintain an efficient schedule
- Take ownership of end-of-day financial and operational reconciliation, ensuring accuracy in reporting and readiness for the next business day

Serve as a liaison between administrative, managerial and clinical teams, facilitating smooth communication and collaboration across department

**Qualifications**:

- Minimum of two (2) years of experience in a dental office environment, with demonstrated capability in both administrative and clinical workflows
- Solid understanding of dental terminology, treatment planning, and appointment scheduling to ensure seamless patient experiences
- Strong communication skills, with the ability to foster collaboration, and resolve challenges effectively
- Self-driven and results-oriented, with a strong sense of ownership and accountability for KPIs, deliverables, and overall patient service standards
- Excellent organizational and time management abilities, capable of juggling multiple priorities while maintaining a high level of accuracy and efficiency
- Experience managing multi-provider scheduling, ensuring effective time utilization and minimizing patient wait times
- Proficiency in Dentrix software, as well as MaxAssist, with the ability to optimize there use for reporting, scheduling, and daily operations

Position Details
- Full-time position (up to 40 hours per week)
- Must be available for **two Saturdays per month**

Why Join By The Lake Dental?
- Work in a high-quality, patient-centered dental practice
- Be part of a supportive and enthusiastic team
- Contribute meaningfully to a culture grounded in integrity, empathy, and excellence
- Enjoy opportunities for growth in a thriving practice environment

If you are a service-driven professional who thrives in a collaborative, patient-centric environment, we would love to meet you.

Pay: $20.00-$26.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Work Location: In person

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