Operations Manager

**About Us**:
The Stevens Company is a leading medical supply and equipment distribution company dedicated to providing high-quality healthcare products across Canada. As a family-owned 194-year-old company, we are committed to ensuring the quality of our services and products. We thrive on ethical practices, and our employees contribute to the promotion and adherence of our core values through their work and interactions. We are looking for an Operations Manager, who will play a crucial role in ensuring our customers' expectations are not just met but exceeded.

**Summary**:
The Operations Manager is a hands-on leader responsible for achieving and maintaining operational excellence within our Distribution Centre and service departments in Brampton, Ontario. This role requires a commitment to a positive workplace environment and a proactive approach to continuous improvement. Reporting directly to the Director of Operations, you'll play a key role in managing the team, driving efficiency, and maintaining a high standard of customer-focused service.

**Primary Responsibilities**:

- Lead the overall operations of the warehouse including facility management, equipment, operations, deliveries, supply chain and people management with a customer-centric mindset.
- Establish and ensure the achievement of goals and objectives and meeting Key Performance Indicators (KPI).
- Manage multiple initiatives, projects, and changes in workload, In a continuous improvement mindset.
- Health & Safety Champion
- Responsible for managing labor and expense costs as it relates to the facility to meet budget expectations.
- Provides feedback and coaching to direct reports to maximize team performance while building knowledge.
- Maintain overall inventory accuracy through regular cycle counting and operational excellence.
- In partnership with customer service, work to resolve customer complaints by identifying the root cause and implementing appropriate corrective measures.
- Create and maintain a safe, secure, positive workplace environment.
- Oversee hiring, coaching and development in alignment with company policies.
- Maintain facility, warehouse equipment, and company-managed trucks, ensuring their proper functioning and compliance.
- Perform other duties as assigned.

**Qualifications**:
You are a hands-on, roll-your-sleeves type of leader who's keen on continuous improvement and efficiencies. You have previous experience in a Distribution Center either as a supervisor or a manager, with a proven ability to influence people and get things done attitude:

- 5+ years of previous experience in Distribution Centre management roles.
- Demonstrated ability to manage and mentor a team to achieve operational objectives.
- Excellent communication and interpersonal skills, with proficiency in team collaboration and customer relationship building.
- Ability to work effectively with cross-functional teams and thrive in fast-paced environments.
- Bachelor’s degree in, Supply Chain & Operation Management, Logistic or related field.
- Knowledge of ERP & WMS systems and proficiency with Microsoft Office Suite.
- Lean management certification is an asset.
- The Stevens Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you need any accommodation, please let us know. _

**Salary**: $90,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person