Bilingual Customer Care Representative

2 weeks ago

SaintLaurent, Canada VW Credit Full time

Canada-Quebec-St-Laurent
- Contract: 12 months with a possibility of extension.

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.

Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

**Role Summary**

The representative is the first point of contact for customers and dealers with any questions regarding finance and leasing files. The incumbent will answer general questions and suggest possible solutions to surpass customer expectations.

**Key Responsibilities**
- Follow-up / complete administrative tasks associated with incoming calls and completed requests to meet client expectations

**Formal education**
- College diploma (DEC)
- Preferred: University diploma

**Experience**
- 1 to 2 years of experience in the customer service field, preferable in a call center environment.

**Competencies**
- Strong oral and written communication skills (Bilingualism in French is preferred)
- Excellent telephone etiquette
- Knowledge of the products / services of the company
- Negotiation skills

**Work schedule**
- Schedules staggered in rotation from 8am to 8pm, Monday to Friday.
- 37.5 hour work week.

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