Automotive Service Advisor

1 week ago

Leduc, Canada New Age Motors Inc Full time

At New Age Motors, we’re more than just a repair shop — we’re a growing, family-focused business in the Leduc Business Park that takes pride in honesty, quality, and customer care. Our new, modern facility is a split shop servicing both heavy-duty and automotive, giving our team variety and growth opportunities every day. We offer competitive wages, full benefits, and employee perks like family & friends discounts — plus a friendly work environment where your career can thrive.

The Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
- Respond to customer inquiries in a timely manner, over the phone and in person.
- Understanding customer needs and provide them with a complete solution.
- Manage customer concerns and problems promptly.
- Deal with challenging situations in a professional manner.
- Complete and reviews repair orders with customers.
- Estimate cost and time for service and repairs needs. Ensuring final invoice is the same as estimate and vehicle is delivered on time.
- Schedule services and repair appointments.
- Operate computerized work order systems.
- Assist in parts pickup & drop offs
- Keeping work areas clean and presentable
- Assist in Inventory & parts management

**Requirements**:

- Knowledge of the automotive and/or Heavy Duty service industry.
- Knowledge and understanding of basic mechanical components of automobiles.
- Ability to work effectively with auto parts ordering systems and computerized work order systems.
- Basic math, computer and keyboarding skills.
- Valid Drivers license with clean drivers abstract
- Great customer service

**Preferred Experience but not required**:

- Accounting experience
- Purchase orders
- Shipping & receiving experience
- Inventory Management

**We offer**:

- Friendly & family focused work environment
- Full time employment with potential overtime
- Comprehensive Health and Dental benefits after 3 months
- Clean, new facility
- Opportunity for growth in a successful, expanding organization

Pay: $18.00-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Store discount
- Vision care

Ability to commute/relocate:

- Leduc, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive Service: 1 year (preferred)

Work Location: In person

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