Administrative Manager

2 weeks ago

Calgary, Canada Summit Start Full time

At **Summit Start,** we believe that all children need to be given the opportunity to discover and lean into their brilliance. Creating safe and fun spaces for little people to grow and develop is our passion. We are pioneers in childcare and champions at what we do

Our team is looking for an Administrative Manager to bring their exceptional personality, energy, and flair to the group.

**About the Role**

The Administration Manager is responsible for overseeing and standardizing all administrative functions across Summit Start’s locations. This role ensures operational consistency, exceptional customer service, regulatory compliance, and informed decision-making through accurate reporting. The Administration Manager also supports Daycare Directors, leads, training initiatives, and ensures administrative systems run efficiently and effectively across our 3 locations.

**Responsibilities**

Policy & Systems Management
- Develop, implement, and maintain administrative policies and procedures across all sites.
- Manage systems for registration tracking, waitlists, and space utilization.
- Deliver accurate monthly reports to support leadership and marketing decisions.

Customer Service & Communication
- Ensure consistent, professional communication with parents, vendors, and the public.
- Lead and monitor the customer service program to uphold service standards across sites.
- Track, resolve, and report on parent complaints related to administrative services.

Staff Training & Support
- Train and mentor staff (including Administrators and Directors) on customer service expectations, systems, and administrative procedures.
- Support Directors in managing and optimizing rosters to maximize licensed space and revenue.

Financial & Compliance Oversight
- Ensure timely and accurate fee billing, collection, and government subsidy reporting.
- Maintain up-to-date documentation for compliance and internal consistency.

Technology & Operations
- Oversee and maintain technology assets (phones, computers, software, internet) across all sites.
- Ensure all locations are fully equipped to support smooth operations.

Community & Marketing Support
- Coordinate and support Directors with community involvement and local marketing initiatives.

**Requirements**:

- 3+ years of experience in administration.
- Excellent communication, organizational, and policy implementation abilities.
- Proficiency in administrative software, reporting tools, and Google Suite.
- Customer service leadership experience, including training and complaint resolution.
- Ability to manage multiple priorities and collaborate with cross-functional teams.
- Experience with marketing, sales or events is an asset.

**What we Offer?**
- Competitive Salary + Government of Alberta Wage Top-Up.
- Paid flex days - Cause we all need to take a day off now and then
- 100% employer-paid comprehensive group health benefits program.
- Training & Professional Development.
- Super fun staff events and great culture.

**_ Disclaimer:_**:
If you want to be part of the future and you have what it takes to run with the best, then we want you

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