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Client Relationship Manager

2 weeks ago

Greater Toronto Area, Canada TeksMed Services Inc. Full time

Established in 1994, TeksMed Services Inc. is a award winning Disability Management consulting firm, offering employers across Canada a complete solution to their occupational/non-occupational claims management needs. We focus on ability, not disability, provide fast, world-class health care, and assist in establishing an early and safe return to work.

**Position Overview**:
**Client Care Responsibilities**
- Maintain records of client interactions such as recording details of discussions, comments, meetings, requests, and other relevant information by ensuring accuracy and inclusiveness
- Prepare, arrange and present detailed and accurate reports for clients
- Prioritize client interaction and visitation by the value segment
- Return all client calls within 24 hours
- Handle day-to-day client services functions for the assigned client portfolio
- Address client concerns and remedy the situation by finding an appropriate resolution
- Actively seek growth opportunities within the assigned client portfolio and execute sales
- Solicit client testimonials
- Update, organize and gather data from the internal claim management system as well as various provincial compensation board sites
- Setting up new client accounts within TeksMed systems and developing the necessary documents and materials for process implementation
- Coordinate client meetings and report schedules
- Correspond with the various compensation boards

**Qualifications**
- Post-secondary education or equivalent relevant experience
- Proven critical thinking and problem-solving abilities
- Ability to source, interpret and present data in a comprehensive way
- Excellent verbal and written communication skills, along with presentation skills
- Strong time management and organizational skills
- Demonstrated computer software skills and strong knowledge of Microsoft Office
- Ability to work independently and as a part of a team
- Must have a valid driver’s license and access to a reliable vehicle

**Operational Knowledge**
- Knowledge of how to promote and explain service based products
- Understanding of TeksMed products, services, and benefits
- Exercise basic math logic and reasoning to assist in the negotiation
- Recognize the processes for providing quality client care services

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location