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Client Success Manager
3 weeks ago
Overview:
Our Mississauga head office is looking for an ambitious Client Success Manager to join our team
As the
**Client Success Manager, **you will manage client expectations, nurture and extend client relations, generate additional revenue, achieve budgeted revenue and margin goals and ensure that products and services exceed client business and contract service level obligations.
What you get to do every day:
- As a Client Success Manager, you will have the luxury of managing new client relationships and expanding relationships and product usage with an existing portfolio of clients
- Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
- You will shape our interactions with clients and create the vision match using our suite of Bill-Pay technology solutions to solve client’s business problems and achieve and exceed net new business wins - this is where your experience in driving new sales opportunities will benefit you
- No matter how hard we try, not everything goes according to plan. As the first point of contact for your portfolio of clients, you’ll be the one stepping in to save the day by identifying, managing, and resolving issues through collaboration with the IT Support Teams - ensuring expedient and appropriate resolutions while acting as an advocate for both the client and KUBRA
- You will also be travelling when permitted - up to 30% - to various client sites. Travel typically involves day trips to client sites for quarterly business reviews, presentations, and for demonstrating KUBRA’s solutions to customers at industry events and trade shows
What kind of person should you be?:
- A relationship building master - you can foster and build relationships with just about anyone, including Management and C-level Executives
- An excellent communicator both when writing and speaking — you’re comfortable presenting solutions and information to existing and potential clients, and are able to clearly articulate KUBRA solutions and business value propositions to prospects
- Self-motivated and organized
What skills do you need?:
- Minimum of 5 years of experience in an Account Management or Client Relationship role
- Minimum of 5 years of experience in eCommerce software
- Preference for Payments experience (NACHA, PCI DSS) and or Print & Mail (Document Composition)
- Experience in the Utility industry is an asset, not required
- Strong verbal and written communication skills to help you coordinate and interact with clients and internal teams
- Ability to execute a Sales plan with mínimal supervision
- A degree or diploma in a related field will go a long way
What can you expect from us?:
- A unique, supportive, and flexible work environment
- Challenges related to working in a fast-paced, growing environment
- Confidence to take risks when we see potential
- A management team that cares about people
- An extensive orientation program
- A chance to join the occasional beach volleyball game or board game night
We are a fast-growing and dynamic company offering customer experience management solutions to some of the largest utility, insurance and government entities across North America. Our portfolio of meter-to-cash and outage communication solutions includes billing and payment, mapping, mobile apps and proactive customer communications solutions for customers. With more than 1 billion customer experiences annually, we have the ability to provide performance-driven value to more than 550 clients every day.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
