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Customer Service Coordinator
2 weeks ago
**Position Overview**: **Responsibilities**: - Work with the customer to understand their need and schedule the appropriate service. - Promote all overhead door, dock leveler, roll-up door, and other product offerings, services, and quote accurate pricing - Enter detailed information in a service work order that allows the Operations Supervisor to match the best qualified technician to the customer's need - Act as a liaison between customers and the operations team, gather the necessary information and respond appropriately. - Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases. - Provide general information to internal and external customers. - Represent the company in a professional manner with great customer service and communication skills - Recognize and communicate areas to improve. - Maintain a safe and clean work environment. **Requirements**: - Construction industry courses or industry work experience would be considered an asset. - Hands-on training approach "learning by doing" - Keyboarding skills and the ability to learn new computer skills. - Syspro ERP experience would be considered an asset. - Strong organization skills and teamwork values. - Very detailed oriented. - Ability to work unsupervised. Apex Industries Inc. is a Canadian corporation with the headquarters in Moncton, New Brunswick. A diversified company, Apex operates business units in the aerospace industry, heavy machining and fabrication, manufacturing, and distribution of metal doors, frames, and related hardware, and sale or service of commercial and residential overhead garage doors. For over 60 years we have built and maintained long-term relationships with our customers and supply chain by providing value, expertise, and resources. Please submit your resume quoting competition number **CSC0623** to Human Resources by: **Fax** : 506-857-1594 **Mail** : 714 Windmill Rd Dartmouth NS B3B 1C2
