Host/hostess (Part-time)

1 week ago

Toronto, Canada Bangkok Garden Full time

The primary function of the host/hostess position is to welcome guests and tend to their requests. The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests. Understand the importance of and promote the Company’s Mission, Vision & Values, and provide direction to staff in accordance with the Company’s policy and procedures in order to achieve organizational goals.

**Duties and Responsibilities**:

- In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.
- Confirm reservations as required.
- Co-ordinate information to receive and record reservations and assign tables.
- Keep menus clean and in order. Report where supply requires replenishing due to damage/wear.
- Keep the front area clean, organized and attractive.
- Assist in servicing including re-setting tables when busy and bussing dirty tables
- Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).
- Report any concerns from guests and/or staff to the Duty Manager.
- Bring forward cost effective and sales generating ideas and suggestions.
- Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.
- Maintain a professional attitude and manner at all times during your shift with the customer’s total satisfaction always your first priority.
- Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.
- Follow all company policies and procedures.
- Attend and participate at Staff Meetings.
- Discuss all confidential matters only with authorized personnel
- Contribute to a discrimination free work environment
- Assist with other duties as reasonably assigned from time to time.

**Skills/Qualifications**:

- Previous customer service experience required.
- Previous hosting experience preferred.
- Smart Serve certificate must be acquired if not already possessed.
- Ability to learn and operate Point of Sale effectively using company practices.

**Competencies**:

- Ability to work on a flexible schedule
- Punctual and committed to work schedules.

**Physical Requirements**:

- Works in close contact with products containing seafood, shellfish and nuts e.g. peanuts.
- Continuously stands for prolonged periods of time (ability to stand for 5 hour intervals).
- Regulated indoor climate.
- Lifting and balance trays weighting between 5 kg and 10 kg.
- Ability to work in a scented environment.

**Job Types**: Part-time, Permanent

Pay: $16.55-$17.55 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Company events
- Discounted or free food
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift

Supplemental pay types:

- Tips

Application question(s):

- The shifts for this role are approx 5-10pm, Thurs-Sun. Are you available to work these nights?
- With the shifts being usually Thurs-Sun nights, how many shifts are you willing/able to work per week? For example, you are available Thurs-Sun night, but would prefer to only work 2-3 shifts maximum per week.

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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