Current jobs related to Manager, Client Services - Vancouver - Cardinal Path
-
Client Services Manager
6 days ago
Vancouver, BC VB S, Canada It's Your Time Business Services Inc Full timeCompany OverviewIt's Your Time Business Services Inc is a boutique professional services firm providing high-touch, personalized client support. We are seeking an experienced Client Services Manager to own client relationships, manage service delivery, and lead internal practitioners.This is not a sales role. There are no cold calls or quotas. Success in...
-
Client Services Administrator
2 weeks ago
Vancouver, Canada Ascent Insurance Services Inc. Full time**About us** Ascent Insurance is a highly regarded boutique insurance firm in the executive life and employee benefits industry located downtown Vancouver, BC. We are dedicated to delivering excellence in everything we do (and having a little bit of fun too!). **Job Summary**: Our firm is seeking a professional and self-motivated Client Services...
-
Administrator, Client Services
1 day ago
Vancouver, Canada Ascent Insurance Services Inc. Full time**About us** Ascent Insurance is a highly regarded boutique insurance firm in the executive life and employee benefits industry located downtown Vancouver, BC. We are dedicated to delivering excellence in everything we do (and having a little bit of fun too!). **Job Summary**: Our firm is seeking a professional and self-motivated Client Services...
-
Client Services Manager
3 days ago
Vancouver, Canada Product Care Recycling Full time**Client Services Manager** Office Location: 2238 Yukon Street, Vancouver, BC **About The Position** The Client Services Manager is responsible for the management of participant and revenue services on behalf of Product Care, for our client’s programs in California, Connecticut, Rhode Island and Oregon, etc. for the end-of-life collection and recycling...
-
Client Services Manager
4 weeks ago
Vancouver, Canada Fintel Connect Full timeThe Opportunity: We’re at a pivotal stage of growth—and looking for someone who wants to grow with us. If you have agency experience, we want to hear form you! The Why: A competitive base salary A rapidly growing organization with genuine opportunities for career advancement and ongoing skill development Comprehensive health and wellness benefits 5 Paid...
-
Client Service Manager
2 days ago
Vancouver, Canada The Open Door Group Full timeOpen Door Group (ODG), a trailblazing non-profit organization serving communities across Canada is looking for a dedicated **Client Service Manager** to join our team. **Salary**: This position has an annual salary range of $66,500 to $81,500 commensurate with qualifications and experience. **Status**: Full-Time, Permanent, Exempt **Hours of Work**: 36...
-
Client Service Manager 2
3 days ago
Vancouver, Canada BFL Canada Consulting Services Inc. Full time**Description**: **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...
-
Client Service Representative
2 weeks ago
Vancouver, British Columbia, Canada True North Disability Services Full timeClient Service Representative (CSR)Location: Work from home in CanadaJob Title: Client Service Representative (CSR)Job Type: Full-Time, Monday to FridayIndustry: Financial ServicesAt True North, our mission is to help eligible Canadians obtain the Disability Tax Credit (DTC) and reclaim their unused credits and benefits. We are looking for a diligent,...
-
Client Service Manager
6 days ago
Vancouver, British Columbia, Canada BFL CANADA Full timeWe offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do...
-
Client Service Manager
3 days ago
Vancouver, British Columbia, Canada BFL CANADA Full timeWe offer more than a job, we offer a careerWe support our employees to shape their career by encouraging continuing education and investing in training and development.We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.We inspire people to do...
Manager, Client Services
2 weeks ago
Company Description
Cardinal Path leverages digital analytics to deliver insight, understanding and outcomes that create competitive advantage for our clients. We engage at the strategic, business, and technical level to generate tangible and quantifiable value for our partners.
Cardinal Path is continuing its rapid growth, and we are looking for a Manager of Client Services to expand our growth opportunities with top clients and help shape our Client Services team for the future.
**Job Description**:
- Within a set of clients, oversees and guides staffing, strategy, quality of work, and budgeting; clearly identifies and communicates the clients’ business strategy and needs cross-functionally within Cardinal Path.
- Supports the creation and execution of Analytics Plans that drive actions and outcomes to grow clients’ business. Creates and maintains solid client relationships, with a focus on strategy development, report delivery, and client communication.
- Develops a revenue generating plan for clients through incremental and new opportunities rooted in a deep understanding of the Cardinal Path offering coupled with research of clients’ business.
- Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.
- Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.
- Supports the Client Services team to ensure quality execution that drives toward clients’ business objectives and key metrics. Evaluates performance, challenges, and opportunities with their redirect report(s) to ensure client goals are met or exceeded.
- Works with a cross-functional Cardinal Path team to execute work plans, meet plan deadlines, customer expectations and program milestones.
- Enhances staff accomplishments and competencies by planning delivery of solutions; answers technical and procedural questions for less experienced team members and works to improve internal processes when/where necessary.
- Promotes the mission and values of the organization both internally and externally.
- Support the training of other team members while creating a thriving environment of learning.
**Qualifications**:
- Bachelor’s degree in marketing, advertising, communications, engineering, mathematics or statistics.
- 6-8 years of work experience with large digital media engagements.
- A solid understanding of media strategies and Google platform knowledge as well as digital tactics that can be employed.
- Proven experience working with large or multi-workstream accounts; including case studies highlighting the growth of accounts that have been managed.
- Experience managing profitable budgets, meeting deadlines and managing direct reports.
- Experience working with international client accounts a plus.
- Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations. Excellent storyteller.
- Team player: shares what they know, and is comfortable seeking out information to close knowledge gaps of their own. No egos.
- Ability to travel moderately within North America and internationally as and when required.
Additional Information
