Customer Service Representative
3 days ago
This is not a Remote position and applicants are required to work On site at 40 Wellington Street North Hamilton, Ontario At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less. As a Customer Service Representative (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSR's answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an "invisible hero" As a fulltime CSR we require open availability between 6 am and 2 am Monday to Sunday to work scheduled 30-40 hours per week. CSR's will be scheduled to work a minimum of two weekends per month. We've created an award-winning culture that is backed by three generations and a true "work family" environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth. - Celebrations and Company Events - Coaching and Mentoring - Dental, health, and EAP Benefits - Paid Breaks - Social Responsibility Initiatives - Paid Training Role and Responsibilities: - Provide thoughtful and professional customer support - Accurately collect details in an organized and timely manner - Take messages, enter orders, process and dispatch service calls - Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service Qualifications and Skills: This position requires individuals who are fluent in English both written and verbally. - Technically savvy and proficient keyboard skills (ie: 50+ WPM) - Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting - Strong communication skills - interpersonal, listening, verbal, and written - Ability to smile through the phone and connect with callers positively - Ability to multitask and prioritize tasks - Empathetic - Goal-oriented - Team player - Start date: to be determined - Training will be completed via Microsoft Teams for 1-2 weeks Monday to Friday. Applicants should be available Monday to Friday between 8am-10pm for training. - Compensation: $18.25 to $18.25 per hour plus $1.00 per hour performance bonus if targets are met when eligible (after 6 months).
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Customer Service/sales Representative
1 day ago
Hamilton, Canada Home Service Solutions Full time**Company Overview**: At Home Service Solutions, we're proud to be Southwestern Ontario’s fastest-growing home exterior company, specializing in eavestroughs, gutter guards, windows, doors, and attic insulation. As we continue to grow, we're looking for motivated, outgoing individuals to join our customer engagement team. This is a great opportunity to...
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Customer Service/sales Representative
6 days ago
Hamilton, Canada Home Service Solutions Full timeReady to build a fulfilling, high-earning career in a fast-growing company? At Home Service Solutions, we specialize in exterior home renovations—including eavestroughs, gutter guards, windows, and more—and are proud to be Southwestern Ontario’s fastest-growing provider in the industry. We’re expanding rapidly and are looking for ambitious,...
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Customer Service/sales Representative
3 days ago
Hamilton, Canada Home Service Solutions Full time**Job description**: Looking for a full-time job that actually pays off? Home Service Solutions is Southwestern Ontario’s fastest-growing eavestrough and gutter guard company, and we’re hiring motivated individuals who are ready to build valuable career experience while making real money. This isn’t your typical 9-to-5. If you're enthusiastic, love...
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Customer Service Representative
1 week ago
Hamilton, Canada Thos. R. Birnie & Sons Full time**The Opportunity** We have a an opening for a full-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...
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Customer Service Representative
1 week ago
Hamilton, Canada Thos. R. Birnie & Sons Full time**The Opportunity** We have a an opening for a part-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...
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Customer Service Representative
6 days ago
Hamilton, Canada Thos. R. Birnie & Sons Full time**The Opportunity** We have a an opening for a part-time **Customer Service Representative** in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include: - Receive incoming calls in...
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Customer Service Representative
2 weeks ago
Hamilton, Canada Thos. R. Birnie & Sons Full time**The Opportunity**: Are you a people person with a passion for helping others? We’re looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for. Key tasks include: - Answer incoming calls with a...
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Customer Service Representative
1 week ago
Hamilton, Canada Thos. R. Birnie & Sons Full time**Benefits**: - Competitive salary - Dental insurance - Health insurance - Training & development **The Opportunity**: Are you a people person with a passion for helping others? We’re looking for a full-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team,...
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Customer Service Representative
1 day ago
Hamilton, Canada CHADWICK'S & HACK'S Full time**OVER 68 YEARS OF PROVIDING GOOD OL’ CUSTOMER SERVICE** Established in 1955, we’ve been serving hard-working Canadians for over 70 years and pride ourselves on Good Ol' customer service. Year after year, Chadwick’s & Hack’s has been the proud recipient of Reader's Choice Awards for Best Customer Service, Fireplace Store, BBQ Store, Vacuum Store,...
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Customer Service Representative
1 week ago
Hamilton, Canada Natural Purity Full timeJoin Our Team as a Customer Service Representative – Natural Purity (Hamilton, ON) Natural Purity, a leading provider of environmental and home improvement solutions, is expanding our team and currently seeking Customer Services Representative to help us deliver exceptional service to our valued clients. In this role, you will represent a well-established...
