Intake Specialist

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As an Intake Specialist, you will be an integral part of a collaborative, team focused on delivering seamless services and programs to our clients and customers. This position is temporary full time for up to 7 months. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here

**What you’ll be doing**:

- Verify information and confirm accommodation requests and financial information
- Follow-up with patients’ employers to confirm or resolve coverage issues as needed
- Screen referral information, consulting with Manager for complex triage
- Initiate alternate community supports and suggest other resources when appropriate
- Advise clients and callers of our admission policies and respond to inquiries and program specific questions
- Maintain and manage wait lists with respect to program, type, accommodation and cancellations
- Collaborate with Manager, admitting staff and division managers to facilitate admissions, transfers and/or manage risk issues according to policy, procedure and protocols
- Ensure pre-admission requirements as well as policies and procedures are followed
- Inform referral information to triage according to office protocols
- Collaborate with the triage committee when patient information presents as complex
- Assist Manager with Referral to Clinics and Counselling Services

**What we’re looking for**:

- Post-secondary education in Human Services, or equivalent
- 2 years prior experience with healthcare
- Mental health and/or addictions experience is an asset
- Excellent interpersonal and customer service skills
- Self-starter, critical thinker, problem solver, reliable

**Why work with us**

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

**Education**: Preferred
- Bachelors or better in Psychology or related field
- Bachelors or better in Health Studies or related field

**Skills**: Required
- Business Acumen - Communication

Preferred
- Telephonic skills in crisis assessment
- De-escalation skills-course and experience

**Behaviors**: Required
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Self-Starter: Inspired to perform without outside help