Customer Support Representative

1 week ago

North York, Canada Carry Telecom Inc Full time

At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere.

**Essential Duties and Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Process online orders and answer customer enquiries
- Achieve conversion and revenue targets on orders
- Resolve customer issues and meet customer needs
- Utilize First Call Resolution on prior orders
- Achieve call quality, productivity, and accuracy targets
- Utilize multiple computer systems
- Record and enter call activities into a computer information system software

**Required Knowledge, Skills & Abilities**:

- Excellent voice quality, tone, pronunciation, and inflection
- Strong computer, web navigation, and data entry skills
- Desire to exceed customer expectations
- Professional and confident demeanor
- Extremely helpful to customers
- Open to observation and coaching
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment

**Desired Knowledge, Skills & Abilities**:

- Experience in tele sales, customer service or call center environment.
- Able to speak French or Cantonese/Mandarin a plus
- Ability to work in a team environment to achieve individual and team targets
- Equivalent or higher College degree is preferred
- Excellent command of the English language.
- Strong negotiation and objection handling skills.

**Working hours**: Regular working hours are from 10:00am-7:00pm. It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week. Job Types: fixed-term full time contract (12 months)

**In person only.**

Pay: $17.50-$19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift

Application question(s):

- Do you speak any other language?

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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