Customer Support Representative

5 days ago

North York, Canada Scotiabank Full time

Requisition ID: 187625 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose** Contributes to the overall success of the Canada Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Accurately process, post and maintain daily transactions on accounts to be Written Out of Records (WOR), assignments of Unauthorized Overdrafts to Collection Agency, chargeback of authorized overdraft accounts for both retail and small business, ensuring all applicable systems of record are documented with actions taken. - Respond to Customer inquiries when presented through Inbound assigned telephone lines. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. - Champions high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. **Dimensions** - Process a minimum of 100 pieces of correspondence daily or the equivalent minimum standard in WOR processing/Overdraft Chargeback processing - All delinquent Retail and Small Business accounts for Canada supported - Direct impact on Customer Experience in the accurate and timely processing of entries/ correspondence. - Utilize all Host and Collections systems to accurately document and process assigned administrative tasks. **Requirements**: - Secondary School Diploma or equivalent - Administration Experience in Collections an asset - Back Office Domestic Branch Experience an asset - Strong organizational skills and demonstrated effective time management - Strong communication skills - Work in a standard office-based environment; non-standard hours are a common occurrence Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Bilingual Customer Service Representative

    1 week ago

    North Bay, Canada Zedd Customer Solutions Full time

    **ABOUT ZEDD CUSTOMER SOLUTIONS** Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals Zedd Customer Solutions is expanding and invites you to join our...

  • Technical Support/customer Service Representative

    1 week ago

    North York, Canada Protection Plus Full time

    **About us** Founded in 1994, Protection Plus is a mid-size family-owned security solutions company. We are professional and agile. We provide customized solutions to residential and commercial cusmtomers' security needs. Our work environment includes: - Modern office setting - Food provided We seek a Customer Support And Technical Support Representative...

  • Customer Account Representative

    1 day ago

    North York, Canada Out Reach Management, Inc. Full time

    Are you a people-person with a knack for problem-solving? As a Customer Account Representative, you’ll be the link between our clients and their customers, creating personalized experiences that leave a lasting impression. This is more than just a job—it’s a chance to grow your skills, make meaningful connections, and advance your career in a...

  • Customer Service Representative

    1 week ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    5 days ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    1 week ago

    North York, Canada Viscor Full time

    Centrally located in Toronto, Canada, Viscor is a division of Leviton Manufacturing's Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Customer Service Representative with manufacturing industry experience We offer a supportive work environment, competitive salary, complete with benefits and opportunities for...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Experts**: - Review client’s vehicles for related and not...

  • Customer Service Representative

    2 weeks ago

    North York, Canada The Great Plumbing Co. Full time

    Are you **ServiceTitan** trained and ready to shine in a dynamic supportive environment? **The Great Plumbing Co.** is looking for an organized, customer-focused Customer Service Representative to join our incredible team! **What We Offer** - Competitive Pay - Health, Dental & More Benefits Package - Supportive, Team-oriented Workplace - Training and Growth...

  • Customer Service Representative

    2 weeks ago

    North York, Canada The Great Plumbing Co. Full time

    Are you **ServiceTitan** trained and ready to shine in a dynamic supportive environment? **The Great Plumbing Co.** is looking for an organized, customer-focused Customer Service Representative to join our incredible team! **What We Offer** - Competitive Pay - Health, Dental & More Benefits Package - Supportive, Team-oriented Workplace - Training and Growth...

  • Customer Care Representative

    2 weeks ago

    North York, Canada The Humberview Group Full time

    **_Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further!_** City Buick Chevrolet Cadillac GMC is looking for a full-time **Customer Care Representative** to join their team in Toronto. Our **Customer Care Representatives** work with our dealership's Service...