Supervisor, By-law Enforcement

**Job Description**:
**JOB TITLE**:Supervisor, By-Law Enforcement

**DEPARTMENT**:Legislative Services

**POSTING NUMBER**:106334

**NUMBER OF POSITIONS**:2

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35-hour workweek / shift work / variable hours

**LOCATION**:Flower City Community Campus

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$97,593.00 - $109,792.00 per annum

**MAXIMUM OF SALARY RANGE**:$121,991.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:October 7, 2024

**CLOSING DATE**:October 18, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, this role ensures the delivery of adequate enforcement and by-law services to meet or exceed community standards and ensure public safety and confidence. Supervises daily activities pertaining to enforcement and ensures staff is fully trained and resourced to fulfill obligatory requirements. Monitors and measures enforcement activities for continuous improvement initiatives.

**KEY RESPONSIBILITIES**
- **
OPERATION SUPPORT**
- Analyzes complex enforcement and community challenges and develops alternative enforcement strategies to protect city and public interests.
- Tracks performance and workload indicators, co-ordinates with stakeholders (i.e., Call Center, Amanda Administrators etc.) to ensure accuracy of information, policies and procedures.
- Conducts routine reviews of By-Law teams’ documentation, note taking and requests for Prosecution that will provide consistency and meet quality standards.
- Identifies training needs and makes recommendations to Manager.
- Investigates issues with broad public impacts and resolves all sensitive and political matters to minimize risk. Takes reasonable risks and is accountable for the successful outcome of any course of action and direction given to staff and the public.
- Escalates issues to Manager, By-law Enforcement for awareness and resolve.
- Makes recommendations as required ensuring compliance and safety for all citizens. Recommends changes to appropriate by-laws for enforcement improvement.
- Analyses trends and activities within the municipality and provides reports for Council review outlining relevant and recurring issues.
- Conducting ride-along trainings and providing patrol support for escalated concerns. Patrols may include foot patrol, bicycle and other enforcement vehicles.
- **
LEADERSHIP AND DEVELOPMENT**
- Provides daily direction to unionized staff.
- Reviews job requests, schedules and assigns work duties ensuring sufficient resources and adequate staffing levels are maintained to meet workload demands.
- Ensures staff follows Health & Safety regulations and comply with other applicable standards.
- Provides leadership to unionized staff through regular coaching, recruitment and selection and establishing an environment that is conducive to quality and teamwork.
- Motivates, provides guidance, direction, coaching and training to staff to ensure a high level of performance and to ensure established standards for customer service are maintained.
- Responsible for ensuring sufficient resources and adequate staffing levels are maintained to meet workload demands.
- Provides performance feedback and manages disciplinary measures, Health & Safety and the implementation of corporate HR policies.
- Provides input into the development and delivery training programs for staff.
- Ensures that inspections are carried out efficiently and effectively to meet service standards and operating guidelines.
- **
CUSTOMER SERVICE**
- Answers queries and responds to requests from internal and external customers, handling highly sensitive enforcement issues and enquiries related to daily operations.
- Takes into consideration public opinion, corporate image, and reasonable prospects to ensure timely resolution of problems.
- Ensures investigations are carried out efficiently and effectively to meet or exceed service standards.
- Handling of urgent issues, including providing correct responses.
- Manages important external relationships including contractors, public, media, Council members, community groups, stakeholders and other enforcement agencies.
- **
FINANCIAL ACCOUNTABILITY**
- Identifies pressures, operational requirements, and ensures tracking of specific areas or projects.
- Makes recommendations based on analysis of enforcement trends with anticipation of emerging enforcement initiatives that may affect budget planning and forecasting.

**SELECTION CRITERIA**:
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**EDUCATION**:

- Post-secondary education, with a degree or diploma in Public Administration, Law and Security, Criminology.

**REQUIRED EXPERIENCE**:

- Minimum 3-5 years experience in enforcement
- Minimum three years of supervisory or team leadership experience, preferably in a unionized environment

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**OTHER SKILLS AND ASSETS**:

- A valid non-probationary class G driver’s licence.
- Ability to obtain a COB permit.
- Knowledge of municipal by-laws an asset
- Experience in data co