Guest Services Supervisor

Outpost is a Whistler-based vacation rental management company that is innovative and focused on providing the best possible service to our guests and our owner partners. The vacation rental industry offers a fast paced environment that always keeps us on our toes. Outpost is growing and we need great people to join our team.

We are looking for a Guest Services Supervisor who is motivated, fun, and smart.

The Guest Services Supervisor will work directly with our guests from the start of the booking process gathering intel to assist in creating their best Whistler experience, throughout their stay to make sure they are receiving the best service possible all the way up until their departure. You will work closely with other Guest Service Agents, Revenue Management, our Property Inspectors, Owner Relations, Maintenance and Cleaning Teams and ensure all the pieces are in place for our guests to make the most of their vacation in Whistler and Vacation Rental experience with Outpost.
- Excellent communication and interpersonal skills
- Excellent problem solver with a can-do attitude
- Knowledge of the Whistler area is an asset
- Front desk/Guest Services experience in a hotel/property management is a plus
- Great time management and multitasking abilities
- Works well under pressure and handle high stress situations
- Strong attention to detail and are good with numbers
- Available to work on weekends

Perks
- $1,000 sign-on bonus after 3-months
- Epic Ski Pass/Spirit pass
- Competitive wage including performance/company bonus
- Extended Health benefits after 3-months
- Flexible schedule that allows for skiing/riding in the mornings/afternoons
- The ability to grow with the company
- A fun team who enjoy working together to build a great local company

OUR VALUES

We support our team by allowing them to play to their personal strengths while granting full agency to impact their part of the business. Our business is growing and we are adapting every day. We want our team to grow with the business.

THE ROLE: GUEST SERVICE SUPERVISOR

We are looking for a full-time Guest Service Supervisor who is available to work weekends.

Guest Service Supervisor work directly with our guests from the start of the booking process gathering intel to assist in creating their best Whistler experience, throughout their stay to make sure they are receiving the best service possible all the way up until their departure. You will work closely with other Guest Service agents, Revenue Management, our Property Inspectors, Owner Relations, Maintenance and Cleaning Teams and ensure all the pieces are in place for our guests to make the most of their vacation in Whistler and Vacation Rental experience with Outpost.

A DAY IN THE LIFE OF A GUEST SERVICE SUPERVISOR:

- You arrive to work ready to be the face of the company.
- You identify the best property for our guests based on their needs and send them quotes for their stay.
- You correspond with guests to gather intel to assist in creating a custom experience for their stay.
- You communicate the needs of upcoming guests and guests in house to the rest of the team.
- You correspond with cleaners and maintenance teams to ensure the properties are guest-ready.
- You check-in and assist our guests throughout their stay.
- You collect payments and reconcile bookings with our external booking channels.

THE FINER PRINT:

- You are a clear, concise and confident communicator with a professional demeanor.
- You are a go-getter and have the ability to self manage and act proactively.
- You learn each property and can communicate its rules and guidelines to the guests.
- You enjoy building relationships and aim to enhance the guest and property owners' experience.
- You have strong attention to detail and are good with numbers.
- You are a natural helper and enjoy putting plans into motion and jumping in to assist your team members when necessary.
- You are an excellent problem solver with a can-do attitude.
- Knowledge of the Whistler area is an asset.
- Front Desk/Guest Services experience in a hotel or similar is an asset.

PERKS:

- $1,000 sign-on bonus after 3-month probation period
- Epic Ski Pass/Spirit pass
- Competitive wage
- Health benefits
- Flexible schedule that allows for skiing in the mornings
- The ability to grow with the company
- A fun team who enjoy working together to get the job done

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$25.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability

COVID-19 considerations:
Not at this time but we respect personal choice about wearing masks indoors

Application question(s):

- Do you have a valid Canadian Work Permit? If not, are you a CA resident/citizen?
- Do you have secure housing in Whistler? If not, are you able to commute to Whistler daily?
- This position will start in August. Doe