Lead Implementation Specialist, Payroll

**ADP is hiring a NAS- Lead Payroll Implementation Specialist**

ADP’s Implementation organization provides enterprise-level Payroll, HR, Time and Attendance, and Benefits Solutions to Major and national accounts. The Implementation Consultant (IC) is accountable for all aspects of assigned Payroll and Workforce Now (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services. The IC works with medium to large-sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.

To thrive in this role, you must be comfortable working in a metrics-driven, team-based environment. You are analytical, enjoy working in a challenging environment and adapt well to change. You have a way with internal and external stakeholders that builds rapport, establishes trust, and exemplifies professionalism.

**A little about ADP**: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel:
**To learn more about careers in Implementation at ADP, visit**:
**Responsibilities**:

- Consult with clients on best practices as it relates to managing their requirements on ADP Solution
- Demonstrate expansive knowledge of ADP solution and is able to facilitate discussions between ADP and Client SME’s on interfaces/integration/customization as it related to payroll.
- Responsible for delivering a quality implementation based on ADP’s WFN implementation methodology
- Analyze, configure, and facilitate requirements discussions with internal and external partners to properly set up the client’s WFN Solution.
- Support Training, Testing, and validation activities with the client and implementation intact team as a core aspect of unit, UAT and PCT testing.
- Demonstrate a holistic understanding of ADP Solution and is able to provide client with high level support and understanding of end to end data flow and interdependencies of core solution ie. T&A, Benefits, GL, PTO, Interfaces, custom reports.
- Manage project risks and escalations to resolution.
- Provide timely follow-up and resolution of open project-related items
- Meet project task milestone and due dates
- Achieve positive customer satisfaction outcomes
- Work collaboratively with clients, team members, internal and external stakeholders to achieve desired project results
- Participate as SME on projects to facilitate rollout of new products, features and process improvements.

**KNOWLEDGE, EXPERIENCE AND SKILLS**

**Education**
- Post-secondary education or related business experience
- PCP certification (an asset) or fundamental NPI courses

**Required**:

- 3+ years of payroll experience or relative field
- Excellent client management, and interpersonal skills
- Proven Leadership skills, with the ability to lead by example, mentor, coach, and act as a positive role model for Team members, while remaining approachable, objective and resourceful
- Ability to collaborate & work effectively within cross functional teams.
- Advanced experience of ADP’s Workforce Management solutions.
- Skilled in organizing, scheduling, and leading effective meetings.
- Adept at multitasking, probing, analyzing, and solving problems.
- Attention to detail with strong follow-through.
- Excellent organizational, time management, and prioritization skills.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being**. We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
- ** Knowledge to help you grow**. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Create. Innovate. Problem-solve**. Shape the future of work with people you like.
- **Balance work and personal time**. Flexibility to integrate work more easily in your everyday life.
- **Go Global**. With operatio