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Customer Support Representative
3 weeks ago
CUSTOMER SUPPORT REPRESENTATIVE
Customer & Internal Support | Toronto/Ontario
Are you passionate about local food culture? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.
KEY DUTIES:
- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- Building and developing positive relationships with current and potential customers
- Problem-solving and turning frustrated customers into repeat customers
- Maintaining, refining and developing Foodee processes
ABOUT YOU:
- 3+ years of experience in a customer-facing role (software and food industry experience a bonus)
- Customer-centric mindset
- Confident, friendly ‘people person’ who can establish and maintain solid relations
- Quick thinker, fast learner, and problem solver
- Excellent written and verbal communication skills
- An ability to get things done and done well
- High tolerance for fast-paced, rapid change
NICE TO HAVES:
- Restaurant/Hospitality experience
- Team lead experience
FOODEE PERKS:
- Work-from-home flexibility; fully remote applicants accepted but must be in Eastern Canada/EST working hours
- Monthly health & wellness stipend
- Paid time off, including sick, vacation & quality of life days
- Extended health care benefits
**Salary**: $40,000.00-$45,000.00 per year
