Aftersales Account Manager

2 weeks ago

Toronto, Canada Staffing Choices Full time

**Company Overview**

**Summary**

The Aftermarket Account Manager owns the day-to-day customer relationship. Responsible for managing and growing accounts, ensuring customer satisfaction and driving sales growth. Role requires an understanding of fabricating equipment, excellent communication skills and a proven track record in account management

**Responsibilities**
- Identify opportunities for upselling and cross-selling within existing customer accounts to drive revenue growth (Focus on software, service and training sales - transfer new machine sales to Sales Development Engineers)
- Manage and develop relationships with key customer accounts, understanding their needs and delivering tailored solutions.
- Work closely with sales team to achieve sales targets and align company services with customer needs.
- Create and execute strategic account plans that drive both customer success and business growth.
- Regular monitor track and report on the status of accounts including sales results, activity reports and customer KPIs to sales leadership

**Requirements**:

- **3+ years of experience** in **account management, customer satisfaction, or technical sales** roles—preferably in capital equipment aftersales, automotive aftersales, or B2B manufacturing environments.
- Customer First Mindset. Deeply committed to solving customer problems and enhancing satisfaction.
- Ability to travel (75%) of the time within a large territory (Canada). Able to plan weekly customer visits to SW Ontario, Quebec and West Canada (MB, SK).
- Exposure to **fabrication**, **sheet metal**, or **CNC machine tool industries** is strongly preferred but not required.
- **Sales-oriented**: Understands how to grow accounts through upselling, cross-selling, and long-term engagement. Manages a pipeline through the use of CRM
- **Technically fluent**: Capable of understanding and discussing equipment functionality, software, and service offerings.

Pay: $70,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- B2B sales: 1 year (required)

Willingness to travel:

- 75% (required)

Work Location: Remote

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