Aftersales Manager and Administrator

2 weeks ago

Toronto, Canada Active Products Inc. Full time

As the After Sales Manager, you are responsible for the administration of the customer care program. You will be working with a dynamic and supportive team. If you are detail-oriented, consistent, and an administration whiz, this position is for you.

Lead the administrative work of Amazon/ Shopify aftersales

  • Customer Messaging/ Return Authorization Follow-ups
  • Return logs - warehouse receiving, warranty reporting
  • Order Refunds and Cancellations
  • Issuing return labels

Data log and data administration + reporting

  • Log aftersales data for product warranty reporting
  • Extract and prepare reports on aftersales disclosures - product returns/ replacements by reason/ SKU/client/ etc.

Understand customer concerns and lead the creation of required material to address customer issues

  • Listen to social voices and identify means to communicate solutions to address customer problems - social media/ product reviews/ channel reviews
  • Engage with customers on social platforms relating to aftersales inquiries
  • Identify the need and lead the development of FAQs/ Problem Prevention/ Troubleshooting/ Maintenance graphic and video material

Identify and inform customer concerns related to product quality and improvements

  • Assess holistic aftersales performance in collaboration with product management team and determine areas for product improvement
  • Coordinate the return and test procedures of return equipment for product improvement
  • Log down key feedback and prepare insights reports on improving product quality
  • Determine count of aftersales parts movement and forecast new part requirements for parts availability

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Schedule

  • Monday to Friday

Application question(s)

  • Do you have experience administrating Shopify or Amazon orders?

**Education**

  • DCS / DEC (required)

**Experience**

  • Microsoft Office: 2 years (preferred)

Licence/Certification

  • Driving Licence (preferred)

Ability to Commute

  • Toronto, ON (required)

Ability to Relocate

  • Toronto, ON: Relocate before starting work (required)

Work Location: In person

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