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Guest Service Agent

11 hours ago

Victoria, Canada SpringTide Whale Watching Full time

**Job Summary**

**Full time May 1 through to September 30**

**Key areas of responsibility**:

- Sales (in person, on telephone & online) of various Whale Watching Tours and Charters
- Social Media postings
- Taking of reservation details accurately and legibly
- Providing a high level of Customer Service
- Passenger check-in, in office and offsite, downtown Victoria
- Opening & Closing of office
- Professionally presented sales visits to local tourism outlets, hotels & local businesses

**Rewards and benefits of this position**:

- Increase skills in sales techniques, office administration, computer, and social media
- Learn from a Management Team with over 30 years of operations in the Tourism Industry
- Spend your day in a world-class indoor/outdoor environment with an experienced, passionate and professional crew
- Meet people from all over the world in an office overlooking Victoria’s vibrant Inner Harbour

The successful applicant will have a motivated and outgoing personality well suited to the Customer Service role.

**Required Education, Skills and Qualifications**

We are looking for individuals with:

- Proven sales skills and experience in providing high-level Customer Service
- Excellent written, verbal and presentation skills
- A professional demeanor and appearance
- Multi-tasking skills and the ability to prioritize responsibilities efficiently in an exciting fast-paced environment
- A desire to be a team player, communicating positively and clearly
- Flexibility in scheduling - some weekend and evening work expected

**Job Types**: Full-time, Part-time, Seasonal

**Salary**: From $19.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person