IT Security Administrator

**IT Security Administrator**:

- Employer: Family and Children’s Services Niagara.
- Reporting to: Director of Information Technology Services.
- Location: St. Catharines, Welland, Niagara Falls.
- Salary: $41.92 - $51.00 per hour, benefits package and pension plan.

**WHO WE ARE**:
Family and Children’s Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multi-service agency providing child welfare services, fostering and adoption, counseling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

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Reporting to the Director of Information Technology, the IT Security Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of IT security hardware and software and related infrastructure. The IT Security Administrator develops and implements a cybersecurity governance program, security plan, policies, and risk management framework; monitors networks and systems, detects security threats and provides specialist technology solutions and expertise in the cybersecurity field.

**KEY RESPONSIBILITIES**:

- Implement and maintain the Security Infrastructure (Firewalls, IDS/IPS, AV, SIEM, Event logging, etc.)
- Participate in security investigations and assist during incident response and recovery activities.
- Maintain and monitor all Business Continuity and Disaster Recovery Systems and Procedures.
- Conduct, assess, and action vulnerability scans, penetration tests, and threat risk assessments.
- Provide support to internal teams with security concerns and security incident reports.
- Assist in developing and maintaining policies, procedures, technical standards, and methods as it is relating to security administration.
- Provide maintenance, support and troubleshooting for Microsoft 365 (Exchange, Teams, Intune, SharePoint), servers, Azure Cloud, VMWare, switches, firewalls, computers, mobile devices and peripherals.
- Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
- Manage all Windows Servers (Windows 2012/16/19/22) and ensure their availability, integrity, and security including installation and/or system recovery.
- Monitor all PCs, Servers, and Mobile Devices to ensure security and compliance with the agency policies and standards.
- Maintain existing hardware and accessories to ensure optimal operation.
- Perform other duties as required.
- Contribute to and maintain IT system standards.
- Research and recommend innovative and where possible automatic approaches for the system and security administration tasks. Identify approaches that leverage our resources and provide economics of scale.

**Operations and Support**:

- Daily scanning, implementing, and maintaining information security tools and documentation
- Provide Tier III/other support per request from various customers/locations. Investigate and troubleshoot issues
- Repair and recover from hardware or software failures. Coordinate and communicate with the impacted customers
- Maintain the software compliance for FACS Niagara

**Maintenance**:

- Configure/add new services as necessary.
- Upgrade and configure system security software that supports FACS Niagara infrastructure.
- Maintain Block Lists and Allow Lists for our various in-house rules.
- Maintain data center environmental and monitoring equipment.
- Monitor regular security access and vulnerability diagnostics and remediate any risks/issues.

**Leadership**:

- Provide excellent communication and interpretation with stakeholders which involves terminology or concepts, and regularly provide advice and recommendations on complex issues, in a manner that the stakeholders will understand.
- Works in and ensures that staff work in a manner consistent with the requirements/regulations of the Occupational Health and Safety Act, and FACS policies and procedures.
- Exemplifies and inspires behaviours, actions, and attitudes that are consistent with FACS's vision, mission, and values.
- As a member of the Management Team, participates in the development and successful implementation of the Strategic Plan.
- Provides leadership for the operational success of the Technical Services Department, and provides supportive leadership through periods of change.
- Promotes integration of activities across portfolios and monitors achievement of objectives.
- Articulates and constantly monitors the efficiency and effectiveness of the workflow processes to ensure the highest level of service is being provided.
- Reviews, assesses, and/or recommends policies and programs that best meet the needs of the Technical Services Department.
- Provides leadership to internally designated work groups, programs, and/or committees.
- Provides excellent quality customer service with a high degree of confidentiality.

**Relationship Management**:

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