Client Service Administrator

7 days ago

St Thomas, Canada Paladin Security Full time

Client Service Administrator
**POSITION OVERVIEW**:
Under the direction of the Senior Manager, Security Operations, this critical position is responsible for resource coordination and strategic scheduling, specific to Client Service Manager (CSM) portfolios. This position will work closely with Paladin’s CSMs and ASLs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

**Job Functions**:

- Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
- Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance
- Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre
- Fill cancellations and openings in the daily schedule
- Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
- Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
- Support and process OTRS/JIRA submissions as they related to your portfolio of sites
- Take on a large role in Paladin’s deployment process
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll

**Requirements**:

- Proven ability to build and maintain strong working relationships both internally and externally
- Strong leadership, organization and facilitation skills
- Strategic Thinking
- Excellent communication skills both written and verbal
- Strong customer service and multi-tasking skills
- Creative ability to foster new and innovative ways to perform and succeed
- Ability to meet strict deadlines and flexibility in time allocation.
- Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
- Experience in scheduling, administration or security supervision would be considered an asset
- Be willing to work flexible hours
- Must provide proof of double vaccination

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

  • Manager, Client Services

    2 weeks ago

    St. Thomas, Canada Buckland Full time

    **Buckland** **Job Posting** **Manager, Client Services** * Organization Overview* For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a...

  • Client Service Supervisor

    3 days ago

    St. Thomas, Canada Closing the Gap Healthcare Full time

    Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings. We are looking for a **Client Service Supervisor** who can be autonomous in leading and supporting a multidisciplinary team consisting of Personal Support Workers while also supporting our clients. Our next...

  • Client Services Representative

    3 days ago

    St. Thomas, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Administrative Assistant

    2 weeks ago

    St. Thomas, Canada Kate Kenny Tax and Accounting Services Full time

    **Kate Kenny Tax & Accounting Services** **Job Location**: St. Thomas** **Job Title**: Administrative Assistant** Located in St. Thomas, we are a growing business specializing in small business tax. We pride ourselves in the high level of service we provide to our clients. We provide a variety of services including HST filing, WSIB filing, corporate and...

  • Administrative Assistant

    1 week ago

    St. Thomas, Canada Kate Kenny Tax and Accounting Services Full time

    **Kate Kenny Tax & Accounting Services** **Job Location: St. Thomas** **Job Title: Administrative Assistant** Located in St. Thomas, we are a growing business specializing in small business tax. We pride ourselves in the high level of service we provide to our clients. We provide a variety of services including HST filing, WSIB filing, corporate and...

  • Property Administrator

    1 week ago

    St. Thomas, Canada Apex Property Management & Consulting Inc. Full time

    Apex Management & Consulting Inc. is a Southwest Ontario-based property management company that specializes in providing property management services for the Non-Profit housing sector. At Apex we are striving to create a world where housing matters, but people matter more. We **CARE** C*ompassion A*ccountability R*espect E*xcellence **Position:...

  • Volunteer Administrative Assistant

    5 days ago

    St. Thomas, Ontario, Canada Latinos in St. Thomas Full time

    We are seeking a highly organized and detail-oriented Volunteer Administrative Assistant to join our team. The ideal candidate will play a crucial role in supporting daily operations by managing administrative tasks, ensuring efficient office procedures, and providing excellent customer service. This position is perfect for individuals seeking experience in...

  • Administrative Assistant

    1 day ago

    St. Thomas, Canada CANADA PATHWAY FOUNDATION Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience - ** Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Record and prepare minutes of meetings, seminars and conferences - Schedule and confirm appointments - Answer telephone and relay telephone calls and messages -...

  • Office Administrator

    2 weeks ago

    St. Thomas, Canada FirstLight Home Care Canada Full time

    First Light Home Care is now hiring for a Full-Time Medical Office Administrator to work in St. Thomas for one of our leading healthcare clients. **Responsibilities**: - Perform all day-to-day office functions, including front desk operations such as answering telephone calls, following up on upcoming appointments, registering patients, billing,...

  • Administrative Assistant I

    1 day ago

    St. Thomas, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full-Time (1.0 FTE) Program: Branch Operations Number of Hours Bi-Weekly: 75 Work Schedule: Days On-Call: No **Job Summary**: The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource for the...